Some participants receive invitations and others don't (not related to security)

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1 Monat 2 Wochen her - 1 Monat 2 Wochen her #194494 von NaBoCIUSSS
Hi,

I'm new to this community and I have a question, sorry if it was already asked by someone (I checked and saw nothing...).

I have a list of 250 participants for a survey and sent invitations a couple of days ago. Some participants never received the invitation, and others... yes.

I tested it with 5 of my colleagues (so... same organization, same kind of email, same security level, etc.), and some of them receive it, and others... no.

WHY? Could you help me with that?

I noted that the only ones who received it (among my colleagues) were "new" to the system; I mean, I created their address for the first time in LimeSurvey... and the ones who didn't received it : it was the second or third time that I created their address (after deleting it the first time of course) inside the system... is it possible that the system "recognise" old deleted addresses and refuse it??...

Thank you for your help and sorry for my english.

NaBoCIUSSS
Letzte Änderung: 1 Monat 2 Wochen her von NaBoCIUSSS.

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1 Monat 2 Wochen her #194498 von Joffm
Which LS version?

If you are using 4.x.see here
https://www.limesurvey.org/forum/installation-a-update-issues/120317-invitation-email-erroneously-not-being-sent-to-user

Maybe it's the missing email status.
Set it manually.

Joffm


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1 Monat 2 Wochen her #194500 von NaBoCIUSSS
Thanks Joffm!

I'm using version 3.22.5

Status email always OK, I checked...

Still a mystery.... :(

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1 Monat 2 Wochen her #194506 von tpartner
Can you provide a screenshot of the participants table including some of the skipped rows? (obfuscate any sensitive information)

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com

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1 Monat 2 Wochen her #194515 von DenisChenu
Do you have access to the server log ? The in and the out ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
An error happen ? Before make a new topic : remind the Debug mode .

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1 Monat 2 Wochen her - 1 Monat 2 Wochen her #194533 von NaBoCIUSSS
Letzte Änderung: 1 Monat 2 Wochen her von NaBoCIUSSS.

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1 Monat 2 Wochen her #194534 von NaBoCIUSSS
DenisChenu : sorry but... I don't know what you're talking about....

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1 Monat 2 Wochen her #194548 von DenisChenu
You have multiple part here

1. LimeSurvey send the email to a server
2. This server receive the email by LimeSurey and contact the final sender (or not)
2b. Maybe some other server here.
3. The final server receive the email and put in "New email" box.

You think 1 is broken. I think you pmust have log of action done by 2 and 3.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
An error happen ? Before make a new topic : remind the Debug mode .

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1 Monat 1 Woche her #194586 von NaBoCIUSSS
Thanks DenisChenu... I must clarify that we (my team) are using the version hosted by LimeSurvey (and not by our computers...)... the "online version". Version 3.22.5

I don't know if that change anything about what you said.

I checked in the email options of the server of LimeSurvey and... I'm lost. Looks like I cannot change anything anyway.

Knowing that, do you have actions you would recommend me?....

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1 Monat 1 Woche her #194605 von DenisChenu

NaBoCIUSSS schrieb: the "online version". Version 3.22.5

Maybe start by this ...


www.limesurvey.org/customer-support/contact-us , because none of us work at LimeSurvey GMBH and can answer to you ...


But i think the best solution are toi use your own SMTP server.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
An error happen ? Before make a new topic : remind the Debug mode .

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1 Monat 1 Woche her #194634 von NaBoCIUSSS
Thanks DenisChenu and thanks for trying...

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