login troubles

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2 Monate 3 Tage her #193545 von dlemaitr
login troubles wurde erstellt von dlemaitr
I often get a timeout error when trying to login to the admin pages of my limesurvey environment (4.0.1)


Logs show this returning error


[Fri Jan 31 06:35:07.100473 2020] [fcgid:warn] [pid 6898:tid 140309082085120] [client 157.193.81.181:50471] mod_fcgid: read data timeout in 40 seconds, referer: enquete.ugent.be/survey/index.php/admin/authentication/sa/login


if I try enough times, I eventually get in. Any ideas what is causing this? can I configure the timeout to be longer then 40 seconds? does the authenticationmodule of limesurvey access an external service that needs to be configured in the firewall of the server?

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2 Monate 2 Tage her #193589 von DenisChenu
DenisChenu antwortete auf login troubles
Maybe asset management ?

I have a longer connection part on a windows server : just at 1st user connextion. I think (but unsure) it's due to session file create . But less than 30 seconds …

40 seconds are longer that really need … do you have PHP error somewhere ?

> does the authenticationmodule of limesurvey access an external service that needs to be configured in the firewall of the server?

Must not, but since it was updated in strange way … unsure …

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
An error happen ? Before make a new topic : remind the Debug mode .

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2 Monate 2 Tage her #193595 von dlemaitr
dlemaitr antwortete auf login troubles
interesting you should mention asset management, i have a different post where I'm having issues with the tmp/asset folder path not being formed correctly.

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2 Monate 1 Tag her #193648 von jelo
jelo antwortete auf login troubles
Do you use a Controlpanel like Plesk on your hosting environment?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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