Cannot preview the surveys

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1 Monat 4 Wochen her #187850 von Agreri
Cannot preview the surveys wurde erstellt von Agreri
Dear all,

I am facing a problem with all the surveys I have on my list. Once I click to preview a survey (non-active), I enter the first page and then when I click Enter the following message appears:

This page isn’t working

agreri.limequery.com is currently unable to handle this request.

HTTP ERROR 500


Any ideas?

Thank you very much.

Best regards,

Vasilia

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1 Monat 4 Wochen her #187852 von holch
usually Error 500 is an issue with the server configuration, rather than the software itself (of course this can't be excluded completely).

But it seems like you are using the SaaS service of Limesurvey Gmbh. So you should create a support ticket via the "Support" link above in the navigation. Most of us here in the forum are volunteers that help with the OSS software Limesurvey and we do not have any access to the servers of the Limesurvey GmbH. So in this case you need to get directly in touch with them, as they are administrating your LS installation.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
Folgende Benutzer bedankten sich: DenisChenu

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1 Monat 4 Wochen her #187853 von jelo
Please ask the support (you seem to host via LimeSurvey GmbH) for help. Perhaps they changed something on the server. It looks like a server issue of LimeSurvey GmbH, which is out of scope for us here in the forum.

The support link can be found at the top of this website. Please login and use the ticketsystem.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Folgende Benutzer bedankten sich: DenisChenu

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1 Monat 4 Wochen her #187854 von holch
Too slow Jelo, too slow... ;-)

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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1 Monat 4 Wochen her #187855 von Agreri
Thank you very much for your help!

I will contact via the support.

Do you know if I still can work on a survey and keep continue the translation I am doing in another language? Will the translations be saved?

Thank you again.

Best regards,

Vasilia

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1 Monat 4 Wochen her #187858 von mbates
I am having the same issue and I also have the Hosted subscription. Must be a problem on Lime's server.

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1 Monat 4 Wochen her #187907 von holch
Can we assume that the problem has been resolved?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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1 Monat 4 Wochen her #187908 von mbates
Yes. The issue is resolved.

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1 Monat 4 Wochen her #187909 von Agreri
Yes, it has been resolved.

Thank you very much.

Vasilia

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1 Monat 4 Wochen her #187932 von ollehar
Hi,

Yes, we had an internal problem for a couple of hours, a big apology for any issues you encountered, and thank you for your patience.

Olle
Folgende Benutzer bedankten sich: Agreri

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