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Ranking question causing system hang...

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5 years 2 months ago #179220 by edit4ever
Replied by edit4ever on topic Ranking question causing system hang...
It exists - so that is stange:

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5 years 2 months ago #179232 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Yes, but it's not loaded …

Can you check with vanilla template ?

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5 years 2 months ago #179257 by edit4ever
Replied by edit4ever on topic Ranking question causing system hang...
Switched to vanilla - same issue...slightly different console error:

Code:
lslog.js:200 LSLOG TypeError: Cannot read property 'max' of undefined
    at LEMval292 (<anonymous>:826:2789)
    at LEMrel292 (<anonymous>:815:3)
    at ExprMgr_process_relevance_and_tailoring (<anonymous>:22:3)
    at checkconditions (survey_runtime.js:128)
    at HTMLDocument.<anonymous> (survey_runtime.js:23)
    at HTMLDocument.dispatch (jquery-3.1.1.min.js:3)
    at HTMLDocument.q.handle (jquery-3.1.1.min.js:3)
    at pjax.js:420
    at module.exports (pjax.js:465)
    at pjax.js:412
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4 years 11 months ago - 4 years 11 months ago #183500 by Mazi
Replied by Mazi on topic Ranking question causing system hang...
We are currently facing a very similar issue with the latest Version 3.17.2+190408. At one server the ranking.js and ranking.css is not loaded while on another system with the exact same version and test survey it runs fine.

Did you find any explanation for the file not being loaded? My guess is some proxy preventing those files to load but that is just a rough guess.

The issue shows up with all templates we tested and only after a recent update (3.15 to 3.17 if I remember correctly).

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
Last edit: 4 years 11 months ago by Mazi.
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4 years 10 months ago #183503 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Ajax mode ?

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4 years 10 months ago #183524 by Mazi
Replied by Mazi on topic Ranking question causing system hang...
Ajax mode was my guess as well but turning it off made no difference.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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4 years 10 months ago #183532 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
And set config to 0 and 2 ?

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4 years 10 months ago #183596 by Mazi
Replied by Mazi on topic Ranking question causing system hang...
I can't test debug mode since I can only access Limesurvey at that system. Why would it make a difference? Because of loading data from assets? I already tried clearing the asset cache.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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4 years 10 months ago #183610 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Yes, just an idea.

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4 years 10 months ago #183616 by jelo
Replied by jelo on topic Ranking question causing system hang...
Was this reproduced with different surveys? E.g. a clean simple 3-4 item ranking question only?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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4 years 10 months ago #183618 by tpartner
Replied by tpartner on topic Ranking question causing system hang...
Maybe we need a button for super-admins to set debug in the GUI.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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4 years 10 months ago #183646 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Since @Mazi answer to an 4 month old topic, maybe we need a real screenshot of console …
Maybe @Mazi issue are not related to original issue …

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