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Automatic reminder not working (initial emails work fine!)
- bryant
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5 years 3 months ago #178650
by bryant
Automatic reminder not working (initial emails work fine!) was created by bryant
Hello.
For some reason the "automatic reminder" feature of Limesurvey doesn't seem to be sending the messages, or even attempting to.
I can send the invitation emails just fine. And when I setup an automated reminder email, that message also gets sent.
However, I enter in like "6" for max reminders with "2" Minimum days between reminders.
The counter in the participant table shows only "1" for the amount of reminders sent. Even though it should have sent several over the last few weeks. I have tried this out on 3 different surveys, and all the same results.
I am thinking there is supposed to be an automated script or something that's not running in the background?
Any ideas how to fix?
For some reason the "automatic reminder" feature of Limesurvey doesn't seem to be sending the messages, or even attempting to.
I can send the invitation emails just fine. And when I setup an automated reminder email, that message also gets sent.
However, I enter in like "6" for max reminders with "2" Minimum days between reminders.
The counter in the participant table shows only "1" for the amount of reminders sent. Even though it should have sent several over the last few weeks. I have tried this out on 3 different surveys, and all the same results.
I am thinking there is supposed to be an automated script or something that's not running in the background?
Any ideas how to fix?
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- LouisGac
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5 years 3 months ago #178652
by LouisGac
Replied by LouisGac on topic Automatic reminder not working (initial emails work fine!)
there is no way in PHP to run automated script in the background. It must be done on your server via a cronjob calling the script.
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- bryant
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5 years 3 months ago #178655
by bryant
Replied by bryant on topic Automatic reminder not working (initial emails work fine!)
Any documentation on how to do this?
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- tpartner
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5 years 3 months ago #178662
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Automatic reminder not working (initial emails work fine!)
Where did you find the "automatic reminder" feature. As far as I know, that is not part of core LimeSurvey.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: DenisChenu
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- bryant
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5 years 3 months ago #178663
by bryant
Replied by bryant on topic Automatic reminder not working (initial emails work fine!)
Turns out it isnt.... the maxium reminders, and min days between email notices is just when you manually send reminders.
This seems like it should be a feature though... I have 4-5 different surevys going on at once with different due dates. Should be able to automate this.
This seems like it should be a feature though... I have 4-5 different surevys going on at once with different due dates. Should be able to automate this.
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5 years 3 months ago #178664
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Automatic reminder not working (initial emails work fine!)
Then submit a feature request or develop it yourself and submit a pull request.Should be able to automate this.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- DenisChenu
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5 years 3 months ago #178686
by DenisChenu
www.limesurvey.org/index.php?option=com_...dmailcron&Itemid=729
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Automatic reminder not working (initial emails work fine!)
Or look at exsiting extension …tpartner wrote:
Then submit a feature request or develop it yourself and submit a pull request.Should be able to automate this.
www.limesurvey.org/index.php?option=com_...dmailcron&Itemid=729
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The following user(s) said Thank You: tpartner, LouisGac
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5 years 3 months ago #178691
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Automatic reminder not working (initial emails work fine!)
Yes, or that!
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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