Problem with ComfortUpdate

Mehr
2 Monate 2 Tage her #160818 von conservatorioch_qm
conservatorioch_qm erstellte das Thema Problem with ComfortUpdate
Hi, we've just purchased a 1 year ComfortUpdate key, and when trying to run the first update, we get the following error:

You have an error inside your local installation of LimeSurvey. See:
unused
The server encountered an internal error or misconfiguration and was unable to complete your request.


While checking the logs, I see that some files don't exist (called by referrer /tmp/assets/b3d5358b/css/yiistrap.css), plus I get an error code that looks like this

ModSecurity: Access denied with code 418


These errors come after I click "continue" right after step 4 of the update has been checked.

For reference, we are running Version 2.71.1 (170927) and are trying to update to Version 2.72.4 (171110).

Thanks for the help!

Bitte Anmelden um an der Konversation teilzunehmen.

Mehr
2 Monate 2 Tage her #160819 von LouisGac
LouisGac antwortete auf das Thema: Problem with ComfortUpdate
most of the time, at this step, the problem is the size of the post value that makes problem.
please, increase the max post size of your server configuration.

Bitte Anmelden um an der Konversation teilzunehmen.

Mehr
2 Monate 2 Tage her #160820 von conservatorioch_qm
conservatorioch_qm antwortete auf das Thema: Problem with ComfortUpdate
Hi! Thanks for the quick reply!
The current setting is at 3000M, so I struggle to believe that is the issue. Do you have any other suggestions?

Bitte Anmelden um an der Konversation teilzunehmen.

Mehr
2 Monate 2 Tage her #160821 von LouisGac
LouisGac antwortete auf das Thema: Problem with ComfortUpdate
ok open ticket I'll take it in charge

(top menu: support>contact us)

Bitte Anmelden um an der Konversation teilzunehmen.

Mehr
2 Monate 2 Tage her #160822 von conservatorioch_qm
conservatorioch_qm antwortete auf das Thema: Problem with ComfortUpdate
Ok, Just did so.
Thanks!

Bitte Anmelden um an der Konversation teilzunehmen.

Jetzt loslegen!

Melden Sie sich jetzt an, und erstellen Sie in wenigen Minuten Ihre erste Umfrage.

Account einrichten

Abonnieren Sie unseren Newsletter

Abonnieren Sie unseren Newsletter für alle Neuigkeiten rund um LimeSurvey
captcha