content inside email template suddenly disappear

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4 Jahre 1 Monat her #100063 von bctlimesetup
bctlimesetup erstellte das Thema content inside email template suddenly disappear
Suddenly when i modifying the Email templates, all the text suddenly disappeared
do you guys have happened before?

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3 Jahre 10 Monate her #102872 von ddzida
ddzida antwortete auf das Thema: content inside email template suddenly disappear
The same happened to me today... while configuring next email template in other language suddenly all the template content disappeared. Anyone has any idea why and if there is any possibility to retrieve the content back?

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3 Jahre 5 Monate her #109405 von SuecoMarcus
SuecoMarcus antwortete auf das Thema: content inside email template suddenly disappear
I have exactly the same problem.

Suddenly, all the content in these templates disappeared:
  • Invitation
  • Reminder
  • Confirmation
  • Registration
  • Basic admin notification
  • Detailed admin notification

Because of this, the system stopped sending messages.

How could this happen?

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1 Jahr 7 Monate her #133374 von andersonelias
andersonelias antwortete auf das Thema: content inside email template suddenly disappear
it also happens to me. Is there a solution ?

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1 Jahr 7 Monate her #133394 von tpartner
tpartner antwortete auf das Thema: content inside email template suddenly disappear
Please provide more details. What LimeSurvey version? Were the email templates correct before? Does the problem occur in all languages? What did you do? Did you update anything?

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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1 Jahr 7 Monate her #133396 von andersonelias
andersonelias antwortete auf das Thema: content inside email template suddenly disappear
Hi tpartner,

Details:
- Limesurvey Version 2.05+ Build 141020
- The email templates were correct
- The problem (until now) occur in 1 multi languages survey
- After trying to save the changes in the email templates all the text(html) for every language disappeared. Text editor / source code was empty. If you try to inspect the html source code (chrome-inspect element function) you can see the standard text for email invitation, reminder, confirmation, etc. are there.
But 1. The text is not visible in text editor and 2. I didn't click the "reset"-button (100% sure), so why the standard text is displayed there instead of my html email template.
- I didn't update anything.

Thanks for the help.

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1 Jahr 7 Monate her #133398 von tpartner
tpartner antwortete auf das Thema: content inside email template suddenly disappear
All of these reports seem to be from 2.05 so, perhaps a but that has since been fixed. Please update to the latest version of 2.05 or even better the latest version of 2.06 and retest.

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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1 Jahr 7 Monate her #133400 von andersonelias
andersonelias antwortete auf das Thema: content inside email template suddenly disappear
Hallo tpartner,

Thank you for the quick response. I will definitely test it.

Thanks

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