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Difference between totals of "responses received" and "surveys submitted"

  • RixUK1
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5 years 3 months ago #178012 by RixUK1
I have sent a survey to four participants.
All participants had tokens.
Participant D completed the survey and submitted it.
Participant D received the confirmation email.
Admin has not received any confirmation that a response has been submitted.

The Response summary table attached shows that
- one survey has been completed
- one full response has been received
- no incomplete responses have been received.

How is it possible for "Total surveys completed" to be different to "the total number of responses"?

Thank you.
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