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login troubles
- dlemaitr
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4 years 2 months ago #193545
by dlemaitr
login troubles was created by dlemaitr
I often get a timeout error when trying to login to the admin pages of my limesurvey environment (4.0.1)
Logs show this returning error
[Fri Jan 31 06:35:07.100473 2020] [fcgid:warn] [pid 6898:tid 140309082085120] [client 157.193.81.181:50471] mod_fcgid: read data timeout in 40 seconds, referer: enquete.ugent.be/survey/index.php/admin/authentication/sa/login
if I try enough times, I eventually get in. Any ideas what is causing this? can I configure the timeout to be longer then 40 seconds? does the authenticationmodule of limesurvey access an external service that needs to be configured in the firewall of the server?
Logs show this returning error
[Fri Jan 31 06:35:07.100473 2020] [fcgid:warn] [pid 6898:tid 140309082085120] [client 157.193.81.181:50471] mod_fcgid: read data timeout in 40 seconds, referer: enquete.ugent.be/survey/index.php/admin/authentication/sa/login
if I try enough times, I eventually get in. Any ideas what is causing this? can I configure the timeout to be longer then 40 seconds? does the authenticationmodule of limesurvey access an external service that needs to be configured in the firewall of the server?
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- DenisChenu
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4 years 2 months ago #193589
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic login troubles
Maybe asset management ?
I have a longer connection part on a windows server : just at 1st user connextion. I think (but unsure) it's due to session file create . But less than 30 seconds …
40 seconds are longer that really need … do you have PHP error somewhere ?
> does the authenticationmodule of limesurvey access an external service that needs to be configured in the firewall of the server?
Must not, but since it was updated in strange way … unsure …
I have a longer connection part on a windows server : just at 1st user connextion. I think (but unsure) it's due to session file create . But less than 30 seconds …
40 seconds are longer that really need … do you have PHP error somewhere ?
> does the authenticationmodule of limesurvey access an external service that needs to be configured in the firewall of the server?
Must not, but since it was updated in strange way … unsure …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
- dlemaitr
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4 years 2 months ago #193595
by dlemaitr
Replied by dlemaitr on topic login troubles
interesting you should mention asset management, i have a different post where I'm having issues with the tmp/asset folder path not being formed correctly.
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- jelo
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4 years 2 months ago #193648
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic login troubles
Do you use a Controlpanel like Plesk on your hosting environment?
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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