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Export problems
- Freddie
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4 years 7 months ago #188105
by Freddie
Export problems was created by Freddie
Hi Folks,
I am having a problem exporting the responses from my survey.
Whenever I go to export the answers, I click on the button, and literally nothing happens - whether I am using CSV, HTML, or anything else.
I can download individual responses as PDFs, but that seems to be about it. I can export as a survey archive (.lsa)
I am using Version 3.17.5+190604
I am not too familiar with my server environment, it is with FastHosts (in the UK) and they install it automatically. I am using PHP 7.3. Python and Ruby are not enabled (but I think I can). I have got logging enabled currently. I have FTP access.
Any clues at all?
My suspicion is that it is the server environment, or the installation, but I do not know and would not know what to ask them (FastHosts) to do to fix it! Of course, it could be something else.
I have followed the instructions very closely, on a number of different occasions, and everytime I get the same result - it seems like nothing happens when I click 'export'.
Help!
I am having a problem exporting the responses from my survey.
Whenever I go to export the answers, I click on the button, and literally nothing happens - whether I am using CSV, HTML, or anything else.
I can download individual responses as PDFs, but that seems to be about it. I can export as a survey archive (.lsa)
I am using Version 3.17.5+190604
I am not too familiar with my server environment, it is with FastHosts (in the UK) and they install it automatically. I am using PHP 7.3. Python and Ruby are not enabled (but I think I can). I have got logging enabled currently. I have FTP access.
Any clues at all?
My suspicion is that it is the server environment, or the installation, but I do not know and would not know what to ask them (FastHosts) to do to fix it! Of course, it could be something else.
I have followed the instructions very closely, on a number of different occasions, and everytime I get the same result - it seems like nothing happens when I click 'export'.
Help!
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- Freddie
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4 years 7 months ago #188109
by Freddie
Replied by Freddie on topic Export problems
I've tried different browsers, to no avail.
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- Freddie
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4 years 7 months ago #188350
by Freddie
Replied by Freddie on topic Export problems
A re-install sorted it, with a slightly older version.Not sure if it was a corrupted installation or what the problem was, but it is all sorted now.
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- holch
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4 years 7 months ago #188357
by holch
Did you try with the latest version? I find it strange to go back rather than to try the newest version first and see if it works there...
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Export problems
I am using Version 3.17.5+190604
A re-install sorted it, with a slightly older version.Not sure if it was a corrupted installation or what the problem was, but it is all sorted now.
Did you try with the latest version? I find it strange to go back rather than to try the newest version first and see if it works there...
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.