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Unavailable text boxes

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6 years 4 weeks ago #165659 by aaowa
Unavailable text boxes was created by aaowa
Hi first time user of Lime and I think its great. I was working away and everything was fine then when I went to add a question I found the text boxes were not here and I couldn’t add anything to them (See pic).
Sorry if I’m being stupid but everything was working now I can’t add details of the type of question. The screen your seeing is a question I’ve added and gone back into to edit to add the question but I cant.

Thanks for any help Jonathan
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6 years 4 weeks ago - 6 years 4 weeks ago #165698 by Joffm
Replied by Joffm on topic Unavailable text boxes
Hi, Jonathan,
usually the first question: which version of LS? (You find it in the lower right corner of the GUI.)
In version 3.x click on it to get a detailled list of your environment.

The only thing that I saw was a slight delay (1sec) before the embedded HTML editor appeared.

Regards
Joffm

P.S. Just now I saw in the changelog of version 3.5.4. this:

-Fixed issue: Ckeditor not showing on IE (kw-pr)

Does this explain your problem?

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Last edit: 6 years 4 weeks ago by Joffm.
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6 years 4 weeks ago #165737 by aaowa
Replied by aaowa on topic Unavailable text boxes
That might be the problem as Its version 3.4.4+180305 as the boxes just dont appear at all and never load. I will try updating and get back to you...
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5 years 9 months ago - 5 years 9 months ago #171032 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
I have the same problem... Did you find a solution?

Using Version 3.13.2+180709

thanks
Sebastian
Last edit: 5 years 9 months ago by Fhainer. Reason: added picture
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5 years 9 months ago #171065 by LouisGac
Replied by LouisGac on topic Unavailable text boxes
which browser are you using Fhainer?
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5 years 9 months ago #171084 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
I tested Firefox, Chrome and Edge on different computers.... All the same :/
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5 years 9 months ago - 5 years 9 months ago #171132 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
I did a second test installation just to be sure, also the same problem... I can see the boxes appear for a very short moment, then they disappaer.

Maybe its cause its running it on a windows server (with plesk)?
Last edit: 5 years 9 months ago by Fhainer.
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5 years 5 months ago #176106 by LaDina
Replied by LaDina on topic Unavailable text boxes
Did you manage to solve the problem? I have the same problems using Version 3.15.1+181017.
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5 years 5 months ago #176111 by holch
Replied by holch on topic Unavailable text boxes
Known problem. Deactivate the WYSIWYG editor or set it as Popup and it will work.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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5 years 1 month ago - 5 years 1 month ago #181888 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
Finaly i found a solution, but i dont know why it works...

First thing, ckeditor wasnt in the thirdparty location, so i had to put it manualy. At this point it still doenst work, but if i set debug-mode to 1 suddenly the editor starts to work. Someone has an explanation for this behavior?
Last edit: 5 years 1 month ago by Fhainer.
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5 years 1 month ago #181902 by DenisChenu
Replied by DenisChenu on topic Unavailable text boxes
With debug at 1 : it don't use asset manager (if i remind).
Maybe something related here ?

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