Can not activate survey

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3 Jahre 10 Monate her #123220 von JanaH
Can not activate survey wurde erstellt von JanaH
Hello, I have just installed limesurvey Version 2.06+ Build 150729 on www.healthyandfree.cz/limesurvey...here are specification of webhosting server and PHP: adele.gransy.com/info.php . Everything worked well, except I can not activate any survey. When i click the red button,, nothing changed and there is still blank page and survey is not activated, please see the attachement. Please can you help?
thank you. Jana
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3 Jahre 10 Monate her #123222 von steve_81
Hi and a warm welcome to limesurvey,

you write that you clicked the red button. What happens if you click the green triangle next to it. This should start the survey.

Greets
Stefan

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3 Jahre 10 Monate her #123223 von JanaH
the same :)

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3 Jahre 10 Monate her #123224 von JanaH
do you need login to admin? if so, please write me, where should i send it to you. thanks for your help. jana

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3 Jahre 10 Monate her - 3 Jahre 10 Monate her #123229 von steve_81
It is weird, phpinfo looks good, the screenshot doesn't provide any clue for an error.

Would you please try this link while you are logged in as admin:
www.healthyandfree.cz/limesurvey/index.p...vate/surveyid/355461
This calls directly the activation of your survey.

PS: I wouldn't give anyone a login to my limesurvey not even a temmporary password.
Letzte Änderung: 3 Jahre 10 Monate her von steve_81.
Folgende Benutzer bedankten sich: holch

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3 Jahre 10 Monate her #123230 von holch
There should show something like this, when you click on the little green arrow:



You need then save/active the survey.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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3 Jahre 10 Monate her #123231 von JanaH
still, nothing happened (the link is the same when i click the button - green arrow)
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3 Jahre 10 Monate her #123232 von JanaH
"There should show something like this, when you click on the little green arrow:"

yes, on different hosting, different limesurvey installation same version (Verze 2.06+ Build 150629), i can see this screen, when i activate the survey, but here is just the blank screen instead.

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3 Jahre 10 Monate her #123233 von JanaH
maybe should i try to reinstall limesurvey? could it be something that i miss, made wrong, during the instalaltion?

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3 Jahre 10 Monate her #123235 von DenisChenu
Look at your javascript console if you have error. Maybe a 404 or 403.

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand .
An error happen ? Before make a new topic : remind the Debug mode .

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3 Jahre 10 Monate her #123237 von steve_81
Did you already try it with another browser?

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3 Jahre 10 Monate her #123238 von holch
Were there any error messages? How did you install limesurvey? Sometimes the FTP program doesn't upload all files.

First I would try to empty the cache of my browser and try to load again.

One other thing: What are the user rights of the user you are logged in with?

And I agree with Steve, don't give your login data to anyone on the forum. Most are good guys, but you don't know who you are exactly dealing with.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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3 Jahre 10 Monate her #123247 von JanaH
Were there any error messages? How did you install limesurvey?
no errors on java script console.

Sometimes the FTP program doesn't upload all files.
ftp filezilla - i will try to upload again, thank you

And I agree with Steve, don't give your login data to anyone on the forum. Most are good guys, but you don't know who you are exactly dealing with.
ok

One other thing: What are the user rights of the user you are logged in with?
admin

Did you already try it with another browser? First I would try to empty the cache of my browser and try to load again.
yes, ie11, mozilla, chrome, ...clear cache..

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