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LimeStore purchase models
- ollehar
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- DenisChenu
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Yepollehar wrote: @DenisChenu I meant we need a new feature in LS so that you can install a package of extensions (Joomla has this, Louis has talked about it before).
Personnaly i prefer "requires" system.
I know a tool where when you install a plugin via the CMS, it download all requires (and activate all requires) before.
See : bugs.limesurvey.org/view.php?id=14567
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- Mazi
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We are running a change log for each product at which we are listing date + bug fix details. There is no automatic notification but users can download updates for free for a year from their account page.ollehar wrote:
Mazi wrote: I recommend that the product owner can set a price for each. We by default provide support for a full year but usually answer questions later as well. Maybe we add a "support included for..." field for both options as well? www.limesurvey.org/forum/development/118...eply/186686?quote=1#
If the owner doesn't want to provide further support anymore e.g. for subscriptions, how can we deal with that?
Do you offer free bug-fix releases for everyone who bought the template? How would you notify about a new release?
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
- Mazi
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ollehar wrote:
Mazi wrote: @Ollehar, my 2 cents:
Extension versioning:
So we need to find a way to deal with this since the same product may not be compatible with different Limesurvey versions.
Hm, this probably will have to be solved by adding different extensions. But yes, somehow pointing out a relation between them would be good.
I agree, having the same plugin/theme as various different products for different Limesurvey versions it is compatible with should be working fine.
Then you can also outline different support details for the different products.
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
- ollehar
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Mazi wrote: There is no automatic notification but users can download updates for free for a year from their account page.
Alright. Well, for LimeSurvey there will be notifications if an update is available (even if the update won't be available without a purchase or subscription).
- ollehar
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Mazi wrote: download updates for free for a year from their account page.
Does this include both bug fixes and new features?
- DenisChenu
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1. Free plugin, git version downloadable every time
2. LimeStore (CE) version : X€ : updatable for life, warranty for 1 month
3. LimeStore (CE) version : Y€ (up than X) : updatable for life + support + warranty for X month.
4. LimeStore (SAAS) version : Z€ : updatable for life for THIS SAAS version
User with X€ (cheapest) still profit of update done by user with Y€. Buit they aren't sure to get it.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
- ollehar
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When adding an extension, you can choose "Limit updates" and then choose the amount of months updates will be available after purchase. This is only relevant for one-off payments. For subscriptions, updates will always be limited to the subscription period.
For support, it's up to the extension developer to specify in the new "Support" text field. Same for warranty.
- ollehar
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- ollehar
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- LimeSurvey GmbH Employee
- Posts: 522
- Thank you received: 108
- DenisChenu
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- LimeSurvey Community Team
- Posts: 13935
- Thank you received: 2551
Oh … then it's to be in forumPlus, item support includes:
Availability of the author to answer questions
Get assistance with reported bugs and issues
Help with included 3rd party assets
Item support does not include:
Customizations and installations
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
- Mazi
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- Official LimeSurvey Partner
ollehar wrote:
Mazi wrote: download updates for free for a year from their account page.
Does this include both bug fixes and new features?
Yes, bug fixes and sometimes smaller new features.
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com