Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

Survey doesn't start after welcome-page

  • josthuebner
  • josthuebner's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
4 years 7 months ago #187682 by josthuebner
Survey doesn't start after welcome-page was created by josthuebner
When I activate the welcome-page, the survey doesn't go beyond this first page. Clicking the "next" button doesn't do anything. Only when I deactivate the welcome-page, the survey starts and works fine, but without an explanatory first page.
Any ideas, what's wrong?
Thanks
JHH
The topic has been locked.
More
4 years 7 months ago #187684 by cdorin
Replied by cdorin on topic Survey doesn't start after welcome-page
Are you using the self-hosted version? If yes, which version? Are you using a customized theme? Could you please attach the .lss file of your survey?

If you are using the hosting services of LimeSurvey GmbH, please open a support ticket from your limesurvey.org profile.

Manual: manual.limesurvey.org/LimeSurvey_Manual
Bugs tracker: bugs.limesurvey.org/my_view_page.php
If you self-host and need help, contact one of our partners: limesurvey.com
Please do not contact me via PM - thank you.
The following user(s) said Thank You: DenisChenu
The topic has been locked.
  • josthuebner
  • josthuebner's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
4 years 7 months ago #187685 by josthuebner
Replied by josthuebner on topic Survey doesn't start after welcome-page
Thanks for the quick reply.
I use the free version on the hosted site, but the support page asks to use the forum first. Now I opened a support ticket.
Cheers
JHH
The topic has been locked.
More
4 years 7 months ago - 4 years 7 months ago #187689 by cdorin
Replied by cdorin on topic Survey doesn't start after welcome-page
Form tag breaks the welcome page. It cannot be added there.

Please check your HTML code (you can also post it here and ask other users for their opinion).

Manual: manual.limesurvey.org/LimeSurvey_Manual
Bugs tracker: bugs.limesurvey.org/my_view_page.php
If you self-host and need help, contact one of our partners: limesurvey.com
Please do not contact me via PM - thank you.
Last edit: 4 years 7 months ago by cdorin. Reason: addition
The topic has been locked.
  • josthuebner
  • josthuebner's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
4 years 7 months ago #187739 by josthuebner
Replied by josthuebner on topic Survey doesn't start after welcome-page
I found the error: I copied the introduction from another survery-tool, that I was testing. This didn't copy the text alone but also the html behind it. That was to much for LimeSurvey. I deleted all the html and violá!
The topic has been locked.
More
4 years 7 months ago #187761 by cdorin
Replied by cdorin on topic Survey doesn't start after welcome-page
Glad to hear that it is solved :) .

For other users: please pay attention when you copy text from internet pages (for example) because the HTML will also be copied into the LimeSurvey text boxes (use source mode to check if everything is fine).

Manual: manual.limesurvey.org/LimeSurvey_Manual
Bugs tracker: bugs.limesurvey.org/my_view_page.php
If you self-host and need help, contact one of our partners: limesurvey.com
Please do not contact me via PM - thank you.
The topic has been locked.

Lime-years ahead

Online-surveys for every purse and purpose