Frequently Asked Question
What is domain aliasing and why do I need it?
Survey participants might be sceptical or careful due to the LimeSurvey Professional url in the address bar, e.g. following a click on a survey link from your website/invitation email, the url changes to ‘yourdomain.limequery.com’.
Domain aliasing allows you to use your own website domain for your survey.
Your regular website is http://www.mydomain.com. Your LimeService installation is at http://mydomain.limequery.com. . By using domain aliasing you can e.g. use http://survey.mydomain.com for the LimeSurvey installation so that your participants only get to see this domain in their address bar.
Domain aliasing is only available as part of the EXPERT or ENTERPRISE subscription.
This is how it works:
- Open the administration panel of your domain/hosting provider where you host mydomain.com and search for the DNS settings. Change or create a DNS ‘A’ entry for your preferred domain name (for example ‘survey.mydomain.com’) and have it connect to the IP address of your LimeService installation. You can find out the IP address by opening a console window and typing 'ping yoursubdomain.limequery.com'.
- Edit your LimeSurvey Professional settings and add your preferred domain name (without http://), for example ‘survey.mydomain.com’
- SSL & alias domains: We strongly recommend that you conduct all surveys with SSL (https). If you use an alias domain, our system will try to automatically create an SSL key using Let's Encrypt. Note that this only works if the DNS entry is properly set (see step 1). Every time you save the alias domain URL in your LimeSurvey Professional profile settings our system will try again to retrieve a key from Let's Encrypt.
- Alias URL in invitation/reminder emails: To fullly use the new alias domain URL for your invitation/reminder emails just log in at the administration URL of the alias domain domain, e.g. http://yoursubdomain.limequery.com/admin
- It is not possible to set an alias to specific subpages/paths (such as http://www.mydomain.com/test/test.html), only full domain names are allowed. In most cases a subdomain is the best choice, but root domains are also okay.
In case you have any further questions, don’t hesitate to use our support system.