Sending Token Invitation Problem

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3 years 2 weeks ago #106046 by mbarrera
I have a problem sending invitations to my participants. When I send the invitations, my participants don´t receive any email but when I send the reminder email my participants receive this second email fine.

What is the difference between the two emails?

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3 years 2 weeks ago #106126 by mbarrera
The problem was in the body of the template. I copied the body of remind template in the invitation template and I receive the email well. Finally I´ve modified some lines and OK.

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3 years 1 week ago #106185 by mbarrera

mbarrera wrote: The problem was in the body of the template. I copied the body of remind template in the invitation template and I receive the email well. Finally I´ve modified some lines and OK.


When I create a new survey I´ve the same problem. What can I do?

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