White screen during Comfort Update

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3 years 6 months ago #103847 by mvdct
mvdct created the topic: White screen during Comfort Update
Hi Limesurvey,
I was just doing the 3-step comfort update as I have done many times before.
But this time, during step four, I ended up with a plain white screen on my web browser and nothing else happening. Now, when I go to login, I get the same thing happen. No login screen, just a plain white screen.
Any ideas?
Best,
Miles

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3 years 6 months ago #103848 by mvdct
mvdct replied the topic: White screen during Comfort Update
Update.
I figured the white screen-ness might be browser dependent.
I was originally using FF.
In IE I get a HTTP 500 error.
Best,
Miles
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3 years 6 months ago - 3 years 6 months ago #103849 by mfreund
mfreund replied the topic: White screen during Comfort Update
The exact same thing happened to me, so I assume it must have been a glitch in the update.

Now the spacing and layout of the admin interface is all messed up too. For example, the question settings have the radio buttons split in a funny way with the "yes" option for mandatory questions or "other" option displayed by the left margin of the screen. (See screenshot)

Is there a way to revert to the previous version?
Last Edit: 3 years 6 months ago by mfreund. Reason: Image did not upload

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3 years 6 months ago #103850 by holch
holch replied the topic: White screen during Comfort Update
from which version did you update to? An older version of 2.00 to a newer version of it, or from 1.9x to 2.0? Or 2.05?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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3 years 6 months ago #103855 by mvdct
mvdct replied the topic: White screen during Comfort Update
Thanks Holch.

A really sensible question. Although it is a little tricky to answer, because as I say, I get a white screen or HTTP 500 error when I go to my login screen. So I can't go back and look. Is there any other way I can find out? (Can I log onto my website and find a change log, for example?)

To try and help answer your question: I keep limesurvey up to date and use the comfort update pretty much as soon as an update appears in the top right hand corner of the screen. So I imagine the update I applied will have appeared in the last 3 days.

The update process seemed to go normally. However looking back on it now a couple of things were unusual.

1. If I recall correctly, the text box on the "change log" was empty.
2. A little later limesurvey said something like (not these words): "the version number we have found is different to what we expected, but don't worry, we are going to change that anyway".

But at neither point did it suggest stopping the update process. So I kept updating and now I can't log in.


Please help.

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3 years 6 months ago #103872 by holch
holch replied the topic: White screen during Comfort Update
Well, do you at least know if you were on the 2.00 branch or already on the newest 2.05 branch? I assume that it is the 2.05 branch, because my 2.00installation did not show any available update for the last 2-3 weeks I'd say. But maybe there is something wrong with my installation, because usually the updates come more frequently.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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3 years 6 months ago #103874 by mvdct
mvdct replied the topic: White screen during Comfort Update
A totally understandable question to ask. But I don't remember. And now - being that I can't login - I'm not sure I can access that information. I wonder how else can I find out?

That said, like you I assume 2.05.

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3 years 6 months ago #103876 by holch
holch replied the topic: White screen during Comfort Update
I just forced my 2.00installation to check for updates and there is an update from the 16/01/ available.

I also updated a 2.05installation which I am currently testing and there was also an update available. So I guess my assumption above isn't valid. It could be both, 2.00 and 2.05. My 2.05 update ran smooth. with the 2.00 update I'll wait because I have a survey running which will be done by tomorrow.

I assume you also don't remember at which stage of the update process the white screen appeared and if there were any messages during the update?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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3 years 6 months ago #103885 by mlarcelet
mlarcelet replied the topic: White screen during Comfort Update
I had the same problem. I performed a 3-click ComfortUpdate from
2.00+ Build 131206
to
2.05+(140116)

--> end with white screen (not tried with another browser).

Had to restore my install from my backup.
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3 years 6 months ago #103886 by mvdct
mvdct replied the topic: White screen during Comfort Update
Holch,

With regards what stage. No. I'm not sure.

As I say above: the update process seemed to go normally. However looking back on it now a couple of things were unusual.

1. If I recall correctly, the text box on the "change log" was empty.
2. A little later limesurvey said something like (not these words): "the version number we have found is different to what we expected, but don't worry, we are going to change that anyway".

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3 years 6 months ago #103887 by mvdct
mvdct replied the topic: White screen during Comfort Update
Hi mlarcelet,

That is interesting. Suggests it might not just be my issue alone.

Tell me about: "Had to restore my install from my backup"

I'm guessing if I don't already have a backup, and I guess I'd know this, then this option isn't open to me.

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3 years 6 months ago #103888 by mlarcelet
mlarcelet replied the topic: White screen during Comfort Update
I confirm this (tried the update twice)
- The changelog was blank ;
- a warning said that the version.php had been modified manually (i didn't)
- The pb appears after proceeding to step 3 --> result in a blank screen
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3 years 6 months ago #103890 by mlarcelet
mlarcelet replied the topic: White screen during Comfort Update
@mvdct:
I perform a daily backup of the limesurvey database and the limesurvey web app folder.
I restored my database from the auto backup that LS performs just before upgrading.
I restored the app from my yesterday's backup.
The following user(s) said Thank You: holch, mvdct

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3 years 6 months ago #103892 by holch
holch replied the topic: White screen during Comfort Update
Hi mlarcelet, thanks for skipping in. So we have 3 cases with problems already and you could even confirm the version (which I assume will be the same for mvdct). I am running v131206 right now and after reading this I will NOT update of course. ;-)

Would you be able to make a bug report, because with 3 cases showing up here, confirming that Limesurvey was running fine before, there is a good chance that this is a bug.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
The following user(s) said Thank You: mvdct

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3 years 6 months ago #103898 by iscar
iscar replied the topic: White screen during Comfort Update
all problem caused by php version.2.05 need 5.3, it will cause lots of problem.5.2 is much much better, stable.

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