Can't send invitations of participation

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5 months 1 week ago - 5 months 1 week ago #181585 by Andre Renata
Please, help!

My SMTP server isn't authenticating... can't send the invitation messages to the csv list addressees.

Version 1.92+ Build 120919
Last edit: 5 months 1 week ago by Andre Renata.

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5 months 1 week ago #181603 by holch
Well, this is very little information to work with.

Has it worked before with this SMTP server?

Use the same details to set up an account in a Email-Client like thunderbird or something and see what happens. This way we can make sure that there is nothing wrong with your SMTP server, rather than with Limesurvey.

But then, you are using an ancient version of Limesurvey. If this is really a Limesurvey-Problem, there won't be any fixes for your version. You should seriously think about upgrading to the newest version. Yours is more than 6 years old, which is really, really old for a webapplication. It hasn't received any updates or bug fixes for quite a while. Not a good idea to collect data with such an outdated software.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
The following user(s) said Thank You: DenisChenu

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5 months 5 days ago #181698 by cdorin
As holch underlined above, your version is way too old. I am too young to be able to guide you through what you have to do to make it work :).

We updated the manual about the necessary SMTP settings:
- manual.limesurvey.org/Email_bounce_tracking_system
- manual.limesurvey.org/Survey_participant...ations_.26_reminders
- manual.limesurvey.org/Global_settings#Bounce_settings

If you update your installation, make sure to read the above manual sections.

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