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"Add user" will show "Email to XXXXX failed"
- sherry721
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7 years 2 months ago - 7 years 2 months ago #148896
by sherry721
"Add user" will show "Email to XXXXX failed" was created by sherry721
I am currently trying to create a new user, but whenever I save the new users it only says that sending the email has failed.
Unfortunately there is no way to test the email settings in Limesurvey (send a test mail).
Is there a way I can find out what went wrong?
I saw other people's question to find out root cause, but it still failed.
Limesurvey Using Version 2.62.2+170203 on Ubuntu 16.04 server
Mail server using version Microsoft Exchange 2010
Below is my email settings at Global settings -> Email settings
Default site admin email: sherry.lin@tpv-tech.com
Administrator name: sherry.lin
Email method: SMTP
SMTP host: tpmail.tpvaoc.com
SMTP username: sherry.lin
SMTP encryption: Off
SMTP debug mode: On
Email batch size: 50
I found weird situation.
If I used "Configuration"-->"Create/edit user groups"-->"Email user group", message sent successfully!
If I used "Configuration"-->"Manage survey administrators"-->"Add user", it will show "Email to XXXXX failed. And the top will show below error.
2017-02-15 06:19:14 CLIENT -> SERVER: QUIT 2017-02-15 06:19:14 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
Limesurvey server didn't have below log after I occurred sent email failed.
/var/log/apache2/server-error.log
and
/var/log/apache2/mail.log
can anyone help? its urgent ;(
thank you!
best
Sherry
Unfortunately there is no way to test the email settings in Limesurvey (send a test mail).
Is there a way I can find out what went wrong?
I saw other people's question to find out root cause, but it still failed.
Limesurvey Using Version 2.62.2+170203 on Ubuntu 16.04 server
Mail server using version Microsoft Exchange 2010
Below is my email settings at Global settings -> Email settings
Default site admin email: sherry.lin@tpv-tech.com
Administrator name: sherry.lin
Email method: SMTP
SMTP host: tpmail.tpvaoc.com
SMTP username: sherry.lin
SMTP encryption: Off
SMTP debug mode: On
Email batch size: 50
I found weird situation.
If I used "Configuration"-->"Create/edit user groups"-->"Email user group", message sent successfully!
If I used "Configuration"-->"Manage survey administrators"-->"Add user", it will show "Email to XXXXX failed. And the top will show below error.
2017-02-15 06:19:14 CLIENT -> SERVER: QUIT 2017-02-15 06:19:14 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
Limesurvey server didn't have below log after I occurred sent email failed.
/var/log/apache2/server-error.log
and
/var/log/apache2/mail.log
can anyone help? its urgent ;(
thank you!
best
Sherry
Attachments:
Last edit: 7 years 2 months ago by sherry721.
The topic has been locked.
- sherry721
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7 years 2 months ago - 7 years 2 months ago #148897
by sherry721
Replied by sherry721 on topic "Add user" will show "Email to XXXXX failed"
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Last edit: 7 years 2 months ago by sherry721.
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- DenisChenu
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7 years 2 months ago #148915
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic "Add user" will show "Email to XXXXX failed"
Hi,
My point of view : we must be allowed to create user without email.
And think we MUST be allowed for LDAP plugin or AuthWebserver plugin because : no email was to be sent.
Maybe best : report the bug / feature request ?
My point of view : we must be allowed to create user without email.
And think we MUST be allowed for LDAP plugin or AuthWebserver plugin because : no email was to be sent.
Maybe best : report the bug / feature request ?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The following user(s) said Thank You: sherry721
The topic has been locked.
- jelo
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7 years 2 months ago #148927
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic "Add user" will show "Email to XXXXX failed"
bugs.limesurvey.org/view.php?id=12145DenisChenu wrote: My point of view : we must be allowed to create user without email.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: sherry721
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- sherry721
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7 years 2 months ago #148955
by sherry721
Replied by sherry721 on topic "Add user" will show "Email to XXXXX failed"
Hi Denis,
I only enabled LDAP plugin and it works great, I don't enable AuthWebserver plugin.
Where the log that I can provide to you about this issue?
Thanks and best regards,
Sherry
I only enabled LDAP plugin and it works great, I don't enable AuthWebserver plugin.
Where the log that I can provide to you about this issue?
Thanks and best regards,
Sherry
The topic has been locked.