Can not activate survey

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3 years 10 months ago #123220 by JanaH
Hello, I have just installed limesurvey Version 2.06+ Build 150729 on www.healthyandfree.cz/limesurvey...here are specification of webhosting server and PHP: adele.gransy.com/info.php . Everything worked well, except I can not activate any survey. When i click the red button,, nothing changed and there is still blank page and survey is not activated, please see the attachement. Please can you help?
thank you. Jana
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3 years 10 months ago #123222 by steve_81
Replied by steve_81 on topic Can not activate survey
Hi and a warm welcome to limesurvey,

you write that you clicked the red button. What happens if you click the green triangle next to it. This should start the survey.

Greets
Stefan

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3 years 10 months ago #123223 by JanaH
Replied by JanaH on topic Can not activate survey
the same :)

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3 years 10 months ago #123224 by JanaH
Replied by JanaH on topic Can not activate survey
do you need login to admin? if so, please write me, where should i send it to you. thanks for your help. jana

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3 years 10 months ago - 3 years 10 months ago #123229 by steve_81
Replied by steve_81 on topic Can not activate survey
It is weird, phpinfo looks good, the screenshot doesn't provide any clue for an error.

Would you please try this link while you are logged in as admin:
www.healthyandfree.cz/limesurvey/index.p...vate/surveyid/355461
This calls directly the activation of your survey.

PS: I wouldn't give anyone a login to my limesurvey not even a temmporary password.
Last edit: 3 years 10 months ago by steve_81.
The following user(s) said Thank You: holch

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3 years 10 months ago #123230 by holch
Replied by holch on topic Can not activate survey
There should show something like this, when you click on the little green arrow:



You need then save/active the survey.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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3 years 10 months ago #123231 by JanaH
Replied by JanaH on topic Can not activate survey
still, nothing happened (the link is the same when i click the button - green arrow)
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3 years 10 months ago #123232 by JanaH
Replied by JanaH on topic Can not activate survey
"There should show something like this, when you click on the little green arrow:"

yes, on different hosting, different limesurvey installation same version (Verze 2.06+ Build 150629), i can see this screen, when i activate the survey, but here is just the blank screen instead.

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3 years 10 months ago #123233 by JanaH
Replied by JanaH on topic Can not activate survey
maybe should i try to reinstall limesurvey? could it be something that i miss, made wrong, during the instalaltion?

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3 years 10 months ago #123235 by DenisChenu
Replied by DenisChenu on topic Can not activate survey
Look at your javascript console if you have error. Maybe a 404 or 403.

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand .
An error happen ? Before make a new topic : remind the Debug mode .

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3 years 10 months ago #123237 by steve_81
Replied by steve_81 on topic Can not activate survey
Did you already try it with another browser?

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3 years 10 months ago #123238 by holch
Replied by holch on topic Can not activate survey
Were there any error messages? How did you install limesurvey? Sometimes the FTP program doesn't upload all files.

First I would try to empty the cache of my browser and try to load again.

One other thing: What are the user rights of the user you are logged in with?

And I agree with Steve, don't give your login data to anyone on the forum. Most are good guys, but you don't know who you are exactly dealing with.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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3 years 10 months ago #123247 by JanaH
Replied by JanaH on topic Can not activate survey
Were there any error messages? How did you install limesurvey?
no errors on java script console.

Sometimes the FTP program doesn't upload all files.
ftp filezilla - i will try to upload again, thank you

And I agree with Steve, don't give your login data to anyone on the forum. Most are good guys, but you don't know who you are exactly dealing with.
ok

One other thing: What are the user rights of the user you are logged in with?
admin

Did you already try it with another browser? First I would try to empty the cache of my browser and try to load again.
yes, ie11, mozilla, chrome, ...clear cache..

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