Hi all,

Having trouble with timers. We are using Version 3.17.10+190821. Survey is attached for review. The theme in use is a minor modification of the Vanilla theme.

We are attempting to implement a time limit that moves on without warning and disables the next and previous buttons (though we don't display prev anyway - we have tested with this option turned off). In addition, we are trying to hide the timer using CSS from the website: "width: 150px; margin-left: auto; margin-right: auto; border: 1px solid #111; text-align: center; background-color: #EEE; margin-bottom: 5px; font-size: 8pt; display: none;".

First, we are getting inconsistent timer results. Sometimes, the timer function works just fine, sometimes it automatically advances without a delay, and sometimes the timer jumps (e.g., starts at 60 seconds and jumps to 20 seconds). How do we know this last piece? Well, the timer is rarely hidden despite using the code above.

So, can we get some help with making the timer work correctly and remain hidden at all times? We have tested in Safari, Chrome, and FireFox with the same issues on all platforms.

Thanks!
Chris

Can't review or fix all but

1. Did you deactivate Ajax Mode (aka the javascript breaker)
2. You can try in custom.css .timer_header{display:none !important;}

About «sometimes it automatically advances without a delay» if you use same browser for testing : the timer cookies was not deleted when start a new survey.

To test : use a private browser window

Hi Denis,

The custom.css change seemed to work. I've also now turned off Ajax.

For the advancing issue, does this only happen in test mode? We will have multiple participants taking the survey from the same computer, so this will cause a major research design flaw if the problem persists when the survey is active.

cberghoff wrote: For the advancing issue, does this only happen in test mode? We will have multiple participants taking the survey from the same computer, so this will cause a major research design flaw if the problem persists when the survey is active.

It happen whe using same computer …

I can only see a simple plugin to allow this … (and before any new release with new feature).

Usage of beforeSurveyPage eventt to remove the cookies when newtest is set
OR (AND ?)
Usage of afterSurveyComplete eventt to remove the cookies when survey is submitted (better in my opinion).

I can construct such plugin (next week) : www.sondages.pro/contact.html

I can construct such plugin (next week)

Why, what's up this week

Possibly delete the cookies via JavaScript on a first screen?

tpartner wrote: …

Possibly delete the cookies via JavaScript on a first screen?

Oh yes , right

And i made an error : it's browser localStorage

Then,

Thanks Denis. I'll buy you a beer tomorrow.