Tab "Responses" does not show any response data

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2 weeks 5 days ago - 2 weeks 5 days ago #184063 by steffenschaffhausen
Dear all,

I have a closed survey with public registration.

People can register
Get a token (link per email)
They fill out the survey

BUT - the response data is not shown in the responses tab?



It worked - but suddenly it does not work anymore. I am not aware of any changes I made. This is why I started two test surveys (only one question) resulting into the same issue.


Thanks a lot for your support!
Last edit: 2 weeks 5 days ago by steffenschaffhausen.

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2 weeks 5 days ago #184067 by Joffm
Hi, Steffen,
usual questions: LS version? Where hosted?
What is: "It worked - but suddenly...?
Did all answers disappear? Or only the new ones, after "but suddenly"?

And at least you should attach your test.

Best regards
Joffm


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Not because they are worthless, but because they are priceless

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2 weeks 5 days ago - 2 weeks 5 days ago #184070 by steffenschaffhausen
Hey Joffm,

PHP Version 7.3.4 hosted at infomaniak.ch
LimeSurvey Version 3.15.1+181017

Suddenly is in fact very vague. I created the survey for test purposes one month ago. I did not touch it for a month and yesterday I reviewed some questions in the structure and deleted some.
For this of couse I deactivated the survey. I exported the response data from before.

So I activated the survey yesterday again (fresh and clean, no participants/ no responses). I tested it today in the morning.

I was able to register
I filled out the answers
As admin I even received an email that someone finished the survey
BUT - I cannot see the responses I gave when I look in the responses tab

When I click the link I received in the mailfor the admin the admin view of limesurvey opens with the error message: "This response ID is invalid."


Thanks for the quick reply and sorry for not being detailed enough in the beginning.

Best,
Steffen
Last edit: 2 weeks 5 days ago by steffenschaffhausen.

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