I apologize for this question not being related to the forum heading of "Can I do this with LimeSurvey" but I did not see a pertinent location.

Is there a way to get 24 /7 technical support for an admin or end user? They won't be in the code.


Thanks

I usually provide professional support, still there is no 24/7 SLA. Not sure which are the specific needs you have. But if you provide more detail, me or someone else may be able to offer something

Thanks. It would be support for an admin user who will be creating basic surveys.

support for an admin user who will be creating basic surveys.

Well, That is the purpose of this forum.
If you go through the several topics here you will see that you usually get quick and competent support by the volunteers here.
And of course, feel free to contact one of the LimeSurvey partners - as Gabriels already offered.
www.limesurvey.com/support

Joffm

Sometimes people prefer to have a phone call or to do some screen sharing as to troubleshoot specific situations. Leaving that aside, the forum shall be the first choice.

Thanks. I am might submit a bid that requires 24/7 technical support. I doubt that anyone will call at midnight but I need to offer it. I would rather outsource the support.

What is 24/7 support? Without further definition everybody with an emailadress has 24/7 support.

You have the different parts of a support case:
confirming support case
reaction time
time to solve the case


Depending on the kind of hosting of LimeSurvey the support will be pretty useless.

When you know the hosting site, a LS-partner able to speak the same language, would be a start.

I'm not aware of any surveytool, which comes with the option for 24/7h support.
Would be interested, if someone is aware of such an offer.

Thanks. I am hosting the software and offer a few other services.

The requirements state, "The company delivering the software shall be capable of providing 24-hour technical support... 24/7 tech support available via phone or voice."

I agree. I don't know of anyone who offers it. Maybe I will be the only bidder but I wonder what I should charge to answer my phone at anytime during the day.

OK, a RFB. That is sometimes like Wizard of Oz meets King Kong

Kevin wrote: 24/7 tech support available via phone or voice."

Via phone or voice is different?

jelo wrote:

Kevin wrote: 24/7 tech support available via phone or voice."

Via phone or voice is different?

That was copied and pasted from their requirements.

Kevin wrote: 24/7 tech support available via phone or voice.

Even big company didn't offer 24/7 tech support …
And in general : each phone call have a price

Kevin wrote: I agree. I don't know of anyone who offers it.

Surely a good reason …