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TOPIC: Loosing email formatting

Loosing email formatting 5 years 10 months ago #55619

  • Mazi
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waitz wrote:
I have limesurvey installed in a folder in the same area as a joomla site. Is there a possibility that there is a javascript or jquery conflict because of that..?
That might cause the problem but it's hard to say.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Loosing email formatting 5 years 10 months ago #55623

  • waitz
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Urghh..... I enabled debugging in the config file, but it doesn't show in the backend. Double urghh.... What to do...
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Loosing email formatting 5 years 10 months ago #55632

  • c_schmitz
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Under any chances, could it be that you copied the Welcome text from another source, like a Word document?
Best regards

Carsten Schmitz
LimeSurvey project leader
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Loosing email formatting 5 years 10 months ago #55633

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I am afraid now :(

The survey was exported from 1.86 and imported to 1.90, and it is clean html in the formattings. And if create new basic formattings in 1.90, like a paragraph, it looses all the formatting after save, and it cuts it off after a certain length.

And the strange thing is that I get the same errors in 1.86 also....

This is turning into a bit of a crisis, because I can´t use the survey if I don´t manage to find the cause...
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Loosing email formatting 5 years 10 months ago #55634

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Can you attach that survey here?
Best regards

Carsten Schmitz
LimeSurvey project leader
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Loosing email formatting 5 years 10 months ago #55644

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Hi C

Thanks. I attach the same survey twice:
-The csv file is the original survey with formatting of the welcome message intact
-The lss file is the same survey after I opened the welcome message for the survey and saved it again.

I PM you the password for the zip file.

File Attachment:

File Name: survey.zip
File Size:30 KB
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Last Edit: 5 years 10 months ago by waitz.
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Loosing email formatting 5 years 10 months ago #55648

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I did a test: I copied all the limesurvey files to a local wamp server, ran the installation script, and opened limesurvey admin there. Everything is ok.

So I deleted the db on our webserver, and ran the installation script again, but I get the same errors as before. So it must be something on the webserver that causes it, right? But what.....?
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Loosing email formatting 5 years 10 months ago #55653

  • c_schmitz
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IMporting and saving the welcome text works just fine here - so it really is something with your hosting. I guess some server-side filter is removing the HTML - but is is just a guess. Never have seen something like this before.

You should use another hosting or use LimeService to create online surveys: www.LimeService.com
Best regards

Carsten Schmitz
LimeSurvey project leader
Last Edit: 5 years 10 months ago by c_schmitz.
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Loosing email formatting 5 years 10 months ago #55658

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Thanks, I will contact the host. We have a tuned up host for Joomla, so I will try to find a solution before I change the host.
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Loosing email formatting 5 years 10 months ago #55659

  • Mazi
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Once you have solved this issue please report back so that other users will benefit from your solution, too.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Loosing email formatting 5 years 10 months ago #55667

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Mazi wrote:
Once you have solved this issue please report back so that other users will benefit from your solution, too.
Of course. Checked with the host, and they say that nothing on server side would strip out HTML...
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Loosing email formatting 5 years 10 months ago #55719

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I temporarily installed it on a different web host, and it works just like it is supposed to, so there is definitely something with the current server. I have asked in the Joomla forum if joomla can be the one creating a conflict, but no one has answered yet.

Is there anything else I can check with our host, or something else I can check..? I would like to keep it on the current host, because I have private ssl and a high mysql security solutions there...
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Last Edit: 5 years 10 months ago by waitz.
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[SOLVED] [N/A] Re: Loosing email formatting 5 years 10 months ago #55729

  • waitz
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I FOUND IT!!! It was the security application that stripped the html, preventing XSS attack :blush:

It is solved, which I am very happy about. Thanks for all input. :silly:
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[SOLVED] [N/A] Re: Loosing email formatting 5 years 10 months ago #55771

  • Mazi
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waitz wrote:
I FOUND IT!!! It was the security application that stripped the html, preventing XSS attack :blush:

It is solved, which I am very happy about. Thanks for all input. :silly:
What kind of "security application" do you mean?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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[SOLVED] [N/A] Re: Loosing email formatting 5 years 10 months ago #55774

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I have a stand-alone security application on the webserver that monitors all folders, files and mysql. And I just had to make an exeption for limesurvey
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