Bienvenue, Invité
Nom d'utilisateur : Mot de passe : Se souvenir de moi

SUJET : Spam problem with invitations

Spam problem with invitations il y a 2 ans 9 mois #75037

  • mixx
  • Portrait de mixx
  • Hors ligne
  • Fresh Lemon
  • Messages : 8
  • Karma: 0
Hello,

I just started working with Limesurvey and I am pleasantly surprised with its capabilities.

I only have a problem with sending invitations and the invititations ending in the spambox.

Can anyone give me some tips on how to resolve this problem or a good workaround?
I need the invitations because I work with tokens.

thanks in advance.

Mick
L'administrateur a désactivé l'accès en écriture pour le public.

Re: Spam problem with invitations il y a 2 ans 8 mois #75260

  • Mazi
  • Portrait de Mazi
  • Hors ligne
  • LimeSurvey Team
  • Messages : 5423
  • Remerciements reçus 307
  • Karma: 252
Please search the forums for "spam", there are several threads and advices.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
L'administrateur a désactivé l'accès en écriture pour le public.

Re: Spam problem with invitations il y a 2 ans 8 mois #75273

  • mixx
  • Portrait de mixx
  • Hors ligne
  • Fresh Lemon
  • Messages : 8
  • Karma: 0
I rewrote the html of the e-mail template and now the problem seems to be solved.
It was especially Outlook that caused the problem.

Thanks anyway.

Mick
L'administrateur a désactivé l'accès en écriture pour le public.

Re: Spam problem with invitations il y a 2 ans 8 mois #75279

  • Mazi
  • Portrait de Mazi
  • Hors ligne
  • LimeSurvey Team
  • Messages : 5423
  • Remerciements reçus 307
  • Karma: 252
Mick, you have probably read some forum topics on this. Can you please help us and create some list of arrangements, so we can collect suggestions here!?

Other users will benefit from this a lot and we can later add this to our manual.

Thanks!

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
L'administrateur a désactivé l'accès en écriture pour le public.

Re: Spam problem with invitations il y a 2 ans 8 mois #75301

  • mixx
  • Portrait de mixx
  • Hors ligne
  • Fresh Lemon
  • Messages : 8
  • Karma: 0
As I mentioned above the problem occured especially in Outlook. My ISP has a severe filter but does not block the mails.
The reason is that Outlook junk mail filter filters the mails not only on emailadres or isp but also on content, and more important on content structure and configuration.

What can cause the problem:
* Use of tags with wrong syntax or not closing the tags
* Wrong html structure
* Use of images
* Use of links and especially optout functions which can be seen as fishing.

What did I do:
* I cleared the html template and started from scratch
* I builded a basic html structure with all the necessary tags (html-head-title-body)
* Of course checked all opening and closing of the tags :)
* Then one by one added and tested the limesurvey functions I needed.
* Did not use images and optout
* as limesurvey functions I use: firstname, lastname, urlsurvey, token and an extra attribute

What did not work was embedding the urlsurvey link in a tag to hide the hyperlink.

I must add that I did not yet do a large scale test , but I'll keep you all posted after I did
L'administrateur a désactivé l'accès en écriture pour le public.

Re: Spam problem with invitations il y a 2 ans 8 mois #75357

  • Mazi
  • Portrait de Mazi
  • Hors ligne
  • LimeSurvey Team
  • Messages : 5423
  • Remerciements reçus 307
  • Karma: 252
Thanks for this detailed information.

Did you notice any invalid tags at the default email messages? If so, please open a ticket at our bugtracker for this.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
L'administrateur a désactivé l'accès en écriture pour le public.

Aw: Spam problem with invitations il y a 2 ans 7 mois #77525

  • Mazi
  • Portrait de Mazi
  • Hors ligne
  • LimeSurvey Team
  • Messages : 5423
  • Remerciements reçus 307
  • Karma: 252
mixx écrit:
I only have a problem with sending invitations and the invititations ending in the spambox.

Can anyone give me some tips on how to resolve this problem or a good workaround?
I need the invitations because I work with tokens.
I have collected all "spam" related advice I could find at the forums and written a blog post at the limesurvey-consulting.com website, titled "How to prevent Limesurvey email invitations or reminders being treated as spam".

If I forgot anything, please add a note here.

Thanks!

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
L'administrateur a désactivé l'accès en écriture pour le public.

Aw: Spam problem with invitations il y a 1 an 7 mois #94232

  • lovepade
  • Portrait de lovepade
  • Hors ligne
  • Expert Lime
  • Messages : 93
  • Karma: 0
Thanks for the blog post Mazi. Switching from html to raw txt + removing the opt-in and opt-out urls did the trick.

Since the above is not viable in all situations, is there a way to e.g. have the hosted LimeService send via mandrill? Or alternatively even send via the LimeService domain? (my problem was not on selfhosted limesuervy - but hosted LimeService).

Thanks in advance
Andreas
L'administrateur a désactivé l'accès en écriture pour le public.
Modérateurs: ITEd
Temps de génération de la page : 0.131 secondes
Donation Image