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SUJET : Error message on the STEP 4

Error message on the STEP 4 il y a 2 ans 3 mois #71634

  • id_wahyu
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Hi.
I am upgrading LS version 1.91 Build 11379 to 11804, and got below error message.

ComfortUpdate step 4
Error : PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature


Anyone know the solution, please help.
Many thanks in advance.
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Re: Error message on the STEP 4 il y a 2 ans 3 mois #71816

  • Mazi
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Not sure what might cause the problem but a manual update should do the trick, see docs.limesurvey.org/Upgrading+from+a+pre...tions+for+LimeSurvey

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
Dernière édition: il y a 2 ans 3 mois par Mazi.
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Re: Error message on the STEP 4 il y a 2 ans 3 mois #72074

  • id_wahyu
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Thanks Mazi, will go thru it ...
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Re: Error message on the STEP 4 il y a 2 ans 3 mois #72119

  • Mazi
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You're welcome!

There has been an updater fix recently, not sure if this also solves your problem but it might be worth a try.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
Dernière édition: il y a 2 ans 3 mois par Mazi.
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Re: Error message on the STEP 4 il y a 1 an 1 mois #93485

  • holch
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I have this problem with a local installation (WAMP) at the moment as well.

From Version 2.00+ Build 130226 to 130305.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Re: Error message on the STEP 4 il y a 1 an 1 mois #93486

  • holch
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Tried it various times and then suddenly it worked. Seems like it was a temporary problem with the update server.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Re: Error message on the STEP 4 il y a 1 an 1 mois #93487

  • id_wahyu
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Hi Holch, you are very lucky.
I still got the same error when try to update from v1.92 into v2.0.
Have tried 3 or 4 times, and need to stop since the users start clicking their workstation.
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Re: Error message on the STEP 4 il y a 1 an 1 mois #93488

  • holch
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Well, I tried it actually some 10-12 times until it worked.

However, mayor upgrades I usually don't install over the productive installation, but install it in parallel and move everything over there.

Never had any problems with the upgrade on my local machine, but I thing it is just a lot cleaner.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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