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SUJET : Can't activate my survey

Can't activate my survey il y a 7 mois 2 semaines #102303

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Hi everyone

Would love some help please!

My survey is complete, however, when I try to activate it, an ERROR message appears telling me that the
"Survey does not pass consistency check."

I have tried everything I can…
I've deleted the question and tried to activate. I've restructured the question. But the same error msg comes up.

I don't know what to do. I cannot see what the problem is.
Have searched the Manual but can't find any answers.

Any advice appreciated
With thanks,
Kate
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Can't activate my survey il y a 7 mois 2 semaines #102306

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Does anyone know of any paid telephone tech support for issues like I'm having (please see error message below)???

I really need to get it resolved.
I am a Uni student doing my Masters thesis, so am accessing LimeSurvey through Uni and am unable to give much technical information regarding LimeSurvey itself :(
I log in via my supervisor, so am limited to what I can do or information I can provide.

And…

I have just searched this site and found several people with the same problem but I do not seem to understand the answers.
I simply don't understand the technical language being spoken.
It's a difficult situation.

Error
Survey does not pass consistency check
The following problems have been found:
Question qid-6 This question has no answers.
The survey cannot be activated until these problems have been resolved.
Dernière édition: il y a 7 mois 2 semaines par ccp. Raison: trying to be informative
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Can't activate my survey il y a 7 mois 2 semaines #102312

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Normally this means that qid-6 has a question type that needs answer options before it can work (i.e. a dropdown list). But you say that the same error happens when you remove the question? Probably then another question gives the same problem? What is the question type of qid-6?
Frans
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Can't activate my survey il y a 7 mois 2 semaines #102317

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Can you attach a copy of the survey for us to test?
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

LimeSurvey is open-source and run entirely by volunteers so please consider donating to support the project.
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Can't activate my survey il y a 7 mois 2 semaines #102335

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Thanks for your response fransmarcelissen

First off, the question type was a simple radio button with a two answer option.
I redid it as a dropdown list with a two answer option.

Both question types produce the exact same error message.

And... when I delete the question and try to activate it, the same error message comes up even though the question is no longer there (i.e., deleted!). Very strange. It's telling me that there is an error about a question that does not exist.

It's not indicating that "another" question has the same problem.
Dernière édition: il y a 7 mois 2 semaines par ccp. Raison: add to
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Can't activate my survey il y a 7 mois 2 semaines #102336

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Hi tpartner

Thank you very much for your response.

I wish I could attach a copy of my survey as I'm sure you'd all probably have it sorted out if you could see exactly what was going on.
Unfortunately, I have gone through a very rigorous University Ethics procedure, and uploading my survey here would probably breach Ethics approval. I'm not certain of this, but I think that would be the case :(

This is so difficult!
The problem is beyond my computer capabilities and I am feeling stuck.
I simply cannot see that there is any obvious problem with the question.

Also, I have done several "test" run throughs (prior to trying to activate) and it goes smoothly.
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Can't activate my survey il y a 7 mois 2 semaines #102338

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Hi Kate,
Did you preview/test the question, the group and the survey? If previewing is possible, that still does not mean that you can activate it, but probably there is a question that does not look like the way you expect it to look like.
If you cannot save and upload the survey, you could create a test survey (that has the same problem)on another server and send us that one. If you want you can use my server for that (send me (Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. ) your email adress and I will make a account for you).
Frans
Dernière édition: il y a 7 mois 2 semaines par fransmarcelissen.
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Can't activate my survey il y a 7 mois 2 semaines #102355

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Thanks Frans
Yes I did preview/test the question… several times. Each time, I ran through the entire survey without a hitch.
It is Sunday here today, but I will speak with the Uni IT people tomorrow and consult with them regarding your suggestion. Thanks!
Regards,
Kate
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Can't activate my survey il y a 7 mois 1 semaine #102404

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Hi everyone

IT at Uni have sorted things out for me.
They were unable to work out what exactly the problem was, so duplicated the survey and now it works.
Have a new URL so have had to change that on all my hard copy info, but that's okay!

Thanks for your help,
Kate
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Can't activate my survey il y a 5 mois 2 semaines #104417

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I have encountered the same problem, and was also able to successfully activate a copy of the problematic survey. Were it not for Kate's post, I wouldn't have thought to try that! I will post a more detailed description via REPLY TOPIC, as it might help you experts figure things out.

sD960
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