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TOPIC: Resume survey after completion by editing the token

Resume survey after completion by editing the token 6 months 4 weeks ago #87228

  • nasprok
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I would like to ask you if it is possible to do the following:
I have a survey that is not anonymous and it is token based. I have the settings Enable token-based response persistence? ---> Yes and Allow editing answers after completion? --->No. The second setting is set because I don't want participants to edit their answers by themselves but only if I allow it. So:
  1. Participan completes the survey and submits it.
  2. Calls me to say that he wants to change one of his answers.
  3. I edit in his/her token the fields completed to N and uses left to 1.
  4. Participant press the link in the invitation email or fills in their token number in the survey URL.
  5. Participant's previous answers doesn't appear but he/she see an empty survey so it's not actual edit but resubmit.
  6. If the participant completes the survey again in the responses table I see 2 responses from the same person.

Is there a way for LS to populate the fields with the previous answers so the participant would not have to fill the whole survey from the beginning? Is there an alternative way to do it than the one I described above?
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Re: Resume survey after completion by editing the token 6 months 3 weeks ago #87356

  • nasprok
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Any ideas?
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Re: Resume survey after completion by editing the token 6 months 3 weeks ago #87364

  • Fred
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Hi, that's an interesting question and I'm wondering the same thing.

As you may have discovered, if you increment the token count and change completed to N, it will show the participant's earlier response, but only assuming you enable "Allow editing answers after completion?" under survey/general settings, which you don't want to do!

Maybe you could export the responses daily, then when a participant wants to re-submit, delete his earlier response and reset the token?

Alternately, you could just add a 2nd token for the participant and send it out? If you're using LS 2.0 and the central participants db, it won't allow this so you'd have to do it behind the scenes directly on the db.

I'd be interested to hear from @Mazi or other experienced people on how they do this.
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