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TOPIC: survey expiring! help needed please!

survey expiring! help needed please! 2 months 4 weeks ago #111872

  • sully4411
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Hello - someone please help me! The survey is active, but respondents keep saying they receive this error from timing out:

Error

We are sorry but your session has expired.

Either you have been inactive for too long, you have cookies disabled for your browser, or there were problems with your connection.

Please contact Daniel Sullivan for further assistance.


Survey itself is here: www.globalyouthsurvey.org/2014

How can i fix this!? I've tried searching some of the settings, chgnging the htaccess file to include (what I think is) the register_globals on. but I dont think I have done this right either. Using A2 hosting!

Thank you,
-Daniel
Last Edit: 2 months 4 weeks ago by sully4411.
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survey expiring! help needed please! 2 months 4 weeks ago #111884

  • DenisChenu
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Hi,

See phpinfo to know how session is managed, think it's a server issue, not a LimeSUrvey issue.

You can test with Session in DB via application/config/config.php
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