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TOPIC: White screen during Comfort Update

White screen during Comfort Update 9 months 1 week ago #103887

  • mvdct
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Hi mlarcelet,

That is interesting. Suggests it might not just be my issue alone.

Tell me about: "Had to restore my install from my backup"

I'm guessing if I don't already have a backup, and I guess I'd know this, then this option isn't open to me.
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White screen during Comfort Update 9 months 1 week ago #103888

  • mlarcelet
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I confirm this (tried the update twice)
- The changelog was blank ;
- a warning said that the version.php had been modified manually (i didn't)
- The pb appears after proceeding to step 3 --> result in a blank screen
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White screen during Comfort Update 9 months 1 week ago #103890

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@mvdct:
I perform a daily backup of the limesurvey database and the limesurvey web app folder.
I restored my database from the auto backup that LS performs just before upgrading.
I restored the app from my yesterday's backup.
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White screen during Comfort Update 9 months 1 week ago #103892

  • holch
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Hi mlarcelet, thanks for skipping in. So we have 3 cases with problems already and you could even confirm the version (which I assume will be the same for mvdct). I am running v131206 right now and after reading this I will NOT update of course. ;-)

Would you be able to make a bug report, because with 3 cases showing up here, confirming that Limesurvey was running fine before, there is a good chance that this is a bug.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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White screen during Comfort Update 9 months 1 week ago #103898

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all problem caused by php version.2.05 need 5.3, it will cause lots of problem.5.2 is much much better, stable.
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White screen during Comfort Update 9 months 1 week ago #103907

  • mvdct
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@holch - Totally agree. It looks like there is a bug.

@mlarcelet - That sounds exactly the same as I experienced. Useful to know. Are you OK submitting the bug report, or shall I? I'm happy to do so, but haven't submitted one before. Just let me know.


...on a slightly more personal level. Does any one have any idea how I can get my own install of limesurvey back up and running ASAP!?
Last Edit: 9 months 1 week ago by mvdct.
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White screen during Comfort Update 9 months 1 week ago #103911

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Did you check if your server has PHP 5.3? As Iscar says, this might be the problem?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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White screen during Comfort Update 9 months 1 week ago #103913

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Thanks holch.
Is iscar saying "5.2 good, 5.3 bad", or "5.2 bad, 5.3 good"?
My server is currently running PHP 5.2.
I can update if necessary, but I think iscar is saying: 5.2 good, 5.3 bad.
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White screen during Comfort Update 9 months 1 week ago #103914

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I think what he is saying is: LS 2.05 needs 5.3, but it would have been better to stick with 5.2 as it is a more stable version of PHP.

I had a quick look and Limesurvey 2.0 and later requires PHP 5.3, according to the manual:
manual.limesurvey.org/Installation#Make_...rvey_on_your_website
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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White screen during Comfort Update 9 months 1 week ago #103915

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So here is my "translation" of iscar's post:
all problem caused by php version.2.05 need 5.3, it will cause lots of problem.5.2 is much much better, stable.
All these problems are caused by the php version. LS 2.05 requires 5.3, but this will cause a lot of problems. PHP 5.2 is much better as it is more stable.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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