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TOPIC: Loss of Permissions Tool Bar - Please Help (Correction to earlier post)

Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 2 days ago #101182

  • georgebradford
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Hi Everyone,

In another series of posts (#101061), I explained that I thought I lost the super admin permission rights. After checking the table in PHPmyAdmin, I verified that I still have super admin rights, but what is happening is that I've lost the toolbar in the default screen that provides access to adding and changing permissions. I attach a couple images below of what I'm referring to.

Does anyone know how I can get this to display again?

It's not related to my browser or cookies, cache and etc. I've cleaned all the cookies and cache etc for the three browsers I tend to use (Chrome, Firefox, and IE), and each of these browsers is the latest version. Further, I have access to another account where I am not a super user, and the toolbar displays correctly.

So can anyone offer advice about how to get the toolbar to display?

Thank you in advance for any advice!

-George

hf0f850a_2013-10-29.png


h5b70ea2_2013-10-29.png
Last Edit: 9 months 2 days ago by georgebradford. Reason: Did not attach images
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 15 hours ago #101276

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Can anyone help me please?

-George


georgebradford wrote:
Hi Everyone,

In another series of posts (#101061), I explained that I thought I lost the super admin permission rights. After checking the table in PHPmyAdmin, I verified that I still have super admin rights, but what is happening is that I've lost the toolbar in the default screen that provides access to adding and changing permissions. I attach a couple images below of what I'm referring to.

Does anyone know how I can get this to display again?

It's not related to my browser or cookies, cache and etc. I've cleaned all the cookies and cache etc for the three browsers I tend to use (Chrome, Firefox, and IE), and each of these browsers is the latest version. Further, I have access to another account where I am not a super user, and the toolbar displays correctly.

So can anyone offer advice about how to get the toolbar to display?

Thank you in advance for any advice!

-George

hf0f850a_2013-10-29.png


h5b70ea2_2013-10-29.png
Last Edit: 9 months 15 hours ago by georgebradford.
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 14 hours ago #101281

  • Ben_V
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Hi,

Maybe you can try to change the admin template directly in the database to check if it's an admin template related issue...
This variable is set in 'lime_settings_global' table..
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 13 hours ago #101283

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Thank you Ben_V for your suggestion. I did your change, but it did not restore the toolbar.

What else can I try?

-George
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 12 hours ago #101285

  • c_schmitz
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Did you try a re-install. Maybe certain filese were not copied.
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 11 hours ago #101286

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Can I do a re-install without losing any currently running surveys or user accounts etc?

-George
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 11 hours ago #101287

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Just upload and overwrite all the files again - no need to delete the existing ones. Your data is usually in the database so it can't get lost.
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 10 hours ago #101288

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In reviewing the current version for downloading, which is a bit newer (build 131031) than what I have running (build 121101), I see that if I just upload and overwrite, there are at least two directories that I shouldn't do this because they are tied to my existing installation: the config directory within the application directory, and the upload directory in the main LS directory.

Overwriting these would cause problems with what I currently have running, so I'll avoid these. Are there any other directories with files that will cause problems with an overwrite?

-George
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 8 hours ago #101290

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In restoring the files, I now have the missing permission bar (and can reset passwords etc), but now the connections to the surveys that are either active or unactive I can no longer access for any editing.

How do I get the them pointed to the right tables?

Please help!

-George
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Loss of Permissions Tool Bar - Please Help (Correction to earlier post) 9 months 7 hours ago #101291

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It is safe to overwrite the /application/config directory. Without doing it the update is not complete.

I don't understand your last question.
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