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TOPIC: 3 click update error with last three builds

3 click update error with last three builds 1 year 7 months ago #90971

  • docl
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The last three times I have used 3 step update the following error has occured:

There was a problem downloading the update file. Please try to restart the update process.
Buildnumber was successfully updated to 130110.
The update is now complete!
As a last step you should clear your browser cache now


Any idea why this happens, it worked very well until build 130103. And the error is a bit hard to interpret.. Failed download but update complete? And buildnumber is updated so the process cannot be restarted without manually changing the buildnumber.
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Re: 3 click update error with last three builds 1 year 7 months ago #90977

  • helper
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Attached is my error stack dump from this... you are not the only one having this craziness.


File Attachment:

File Name: step4.zip
File Size: 6 KB
Last Edit: 1 year 7 months ago by helper.
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Re: 3 click update error with last three builds 1 year 7 months ago #91660

Same here. It appears the update works though. But any error message is discomforting.
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Re: 3 click update error with last three builds 1 year 7 months ago #91687

  • helper
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Confirmed... crapped again, but he update seems to have taken.

And... seems that we can no longer add attachments to our posts.
Last Edit: 1 year 7 months ago by helper.
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Re: 3 click update error with last three builds 1 year 7 months ago #91754

  • quaint
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This has just happened for me as well.

ScreengrabComfortFail.png


I'm not sure if it's updating the build number despite not actually doing the update.

I have noticed that downloading the full build zips for manual updates tends to take a fair while between clicking the link and the server actually serving up the download - could it be that the timeout on the comfortupdate is too short?
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Re: 3 click update error with last three builds 1 year 7 months ago #91756

  • helper
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The incremental update (three step) does not take long because it is only dealing with a few files vs. the whole stack. Even though I am getting the error, it appears that the version is updating.
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Re: 3 click update error with last three builds 1 year 7 months ago #91788

  • Sweden
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Just tried to update and got the exact same error as seen in quaint's screen dump.

What is wrong?
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Re: 3 click update error with last three builds 1 year 7 months ago #91789

  • c_schmitz
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Yes, the version is updated properly. The issue will be resolved in the next version.
Support us, too. Donate to the LimeSurvey project and help keep us going!
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Re: 3 click update error with last three builds 1 year 7 months ago #91818

  • tamsiewest
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I had the same error described here on the prior build. But on the new build I am getting this error:

The website encountered an error while retrieving www.xxx.com/limesurvey/index.php/admin/update/sa/step3. It may be down for maintenance or configured incorrectly.

Any suggestions?
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Re: 3 click update error with last three builds 1 year 7 months ago #91848

  • helper
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Success!
ComfortUpdate step 4

New files were successfully installed.
Buildnumber was successfully updated to 130129.
The update is now complete!
As a last step you should clear your browser cache now.
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