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TOPIC: Data Entry Screen displays 500 Internal Server Error Screen

Data Entry Screen displays 500 Internal Server Error Screen 2 years 4 weeks ago #87375

  • kburtonjr
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Good morning

We just upgraded to Version 2.00+ Build 121025 this morning.

We have some data to enter in to a survey. When user click on Data Entry Screen the user get a 500 internal server error message. I tried it as admin and got the same thing on a different computer. I deactivated and reactivated the survey with no luck.

As admin I accessed an active but expired survey and the data entry scren came up with no problem. There are no users assigned to this one.

Any suggestions

Settings for the user are attached:
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Last Edit: 2 years 4 weeks ago by kburtonjr. Reason: resize attachment
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Re: Data Entry Screen displays 500 Internal Server Error Screen 2 years 4 weeks ago #87440

  • DenisChenu
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Hello,

I test with same "user right" with a little survey, and no problem. Maybe a survey specific question type ?

Can you test with a very simple little survey ?

And can you set debug to 2 in application/config/config.php (at the end of the file, you see some sentence for debugguing).

Denis
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Re: Data Entry Screen displays 500 Internal Server Error Screen 2 years 3 weeks ago #87542

  • kburtonjr
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Thank you. I am recreating the survey as the one with the opportunity was imported.
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Re: Data Entry Screen displays 500 Internal Server Error Screen 2 years 3 weeks ago #87543

  • kburtonjr
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We turned on the detailed error option as you suggested in the config.php and the new recreated survey is providing the following error: Undefined variable: meacount when running the data entry screen as the administrator.

Not much luck trying to determine and research what the meacount variable is for.

I printed the screen from the dataentry.php script showing where the error occurs.

Any help is appreciated.



PHPnotice.jpg
Last Edit: 2 years 3 weeks ago by kburtonjr. Reason: upload
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Re: Data Entry Screen displays 500 Internal Server Error Screen 2 years 3 weeks ago #87566

  • DenisChenu
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Hello,

Think best is to make a bug report with the lss file inside. Some specific question type surely.

Denis
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