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TOPIC: Randomly unfilled questions to mandatory fields

Randomly unfilled questions to mandatory fields 2 years 5 months ago #81913

The problem is been for months with issues on unfilled questions. I dont really get it since all the fields are mandatory but some users completed the survey with questions that they left blank.

Please help.

Here is the link we are working on right now. suncorp.theperformanceclinic.com
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Re: Randomly unfilled questions to mandatory fields 2 years 5 months ago #81997

  • Mazi
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1. Which Limesurvey version do you use?

2. You can test if this is fixed at the latest version by testing our online demo which always runs the latest Limesurvey version.
Username: admin
Password: test
If you can reproduce the problem there please report back.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Randomly unfilled questions to mandatory fields 2 years 5 months ago #82020

Thanks for the reply,

I think it is version 1.9+. This is the problem I can not reproduce the problem it just pop out randomly our clients complain 5 times that it happens but when we try to answer 10 surveys we cant reproduce the error.

Is this this possible? Can you give me ideas on how it can be like that? Is it browser issue? OS issue?

Thanks,
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Re: Randomly unfilled questions to mandatory fields 2 years 5 months ago #82083

  • Mazi
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It is very hard to track down such an issue if we can't find ways to reproduce the problem.
It might be related to a customized template, browser related might be possible as well but I don't think so.

Did you make any modifications to the core?
Why not trying to update to the latest version?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Randomly unfilled questions to mandatory fields 2 years 5 months ago #82203

We just found out how to reproduce the error. The error came when the user saves the survey then came back later. When they click the link in the email and proceed to the survey questions which the remaining questions is been field out already.

After the user submits some data lost, some questions is not filled out when you go to admin and check the survey question.

Thanks
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Re: Randomly unfilled questions to mandatory fields 2 years 5 months ago #82232

  • Mazi
  • Mazi's Avatar
  • OFFLINE
  • LimeSurvey Team
  • Posts: 5423
  • Thank you received: 307
  • Karma: 252
You can test if this is fixed at the latest version by testing our online demo which always runs the latest Limesurvey version.
Username: admin
Password: test
If you can reproduce the problem there please report back.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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