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TOPIC: Bounce Processing - missing survey and token header info in bounce email

Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79934

  • swendell
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Help any response would be good..
I added the message body
Do you need a special tag for token/survey ID in the message body for bounce processing to function?
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79971

  • DenisChenu
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Hello,

It's the mesage body of the original message, not this one of the bounced message.

In bounced message, you have something like that:
X-surveyid: 41617
X-tokenid: wbjgw8yijrmaqb9
But in the source code of the message, not the message itself.

LS use the body source code.

Denis
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79981

  • swendell
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I posted the message for you in this thread from LS, was that wrong? If wrong; where would I find what you are looking for above? Does LS have an email log. I do not think the email server has a copy of sent messages?
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79982

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From Survey Administrator Aaron Mon May 7 09:00:21 2012
X-Apparently-To: This email address is being protected from spambots. You need JavaScript enabled to view it. via 67.195.22.86; Mon, 07 May 2012 09:00:25 -0700
Return-Path: <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Received-SPF: none (domain of professionalsettlements.net does not designate permitted sender hosts)
IG1ha2UgeW91ciBqb2IgbW9yZSBjb252ZW5pZW50IGZvciB5b3UuIFBsZWFz
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X-YMailISG: zlWYspwWLDvx.lRLkzW6XXM7kRQ8g.Y6OyG_gdygKcz938_U
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X-Originating-IP: [66.153.17.21]
Authentication-Results: mta1188.mail.mud.yahoo.com from=professionalsettlements.net; domainkeys=neutral (no sig); from=professionalsettlements.net; dkim=neutral (no sig)
Received: from 127.0.0.1 (HELO professionalsettlements.net) (66.153.17.21)
by mta1188.mail.mud.yahoo.com with SMTP; Mon, 07 May 2012 09:00:25 -0700
Received: from professionalsettlements.net ([184.168.81.211])
by professionalsettlements.net
; Mon, 7 May 2012 12:00:31 -0400
Date: Mon, 7 May 2012 16:00:21 +0000
Return-Path: This email address is being protected from spambots. You need JavaScript enabled to view it.
To: Scott Wendell <This email address is being protected from spambots. You need JavaScript enabled to view it.>
From: Survey Administrator Aaron <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Reply-to: Survey Administrator Aaron <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: =?utf-8?B?SW1wb3J0YW50IEluZm9ybWF0aW9uIEZvciBPdXIgTm90YXJpZXM=?=
Message-ID: <This email address is being protected from spambots. You need JavaScript enabled to view it.>
X-Priority: 3
X-Mailer: PHPMailer 5.1 (phpmailer.sourceforge.net)
X-surveyid: 72383
X-tokenid: 1234
X-Surveymailer: LimeSurvey Emailer (LimeSurvey.sourceforge.net)
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_e2c33c5a882bc721d4f96d303945a161"
Content-Length: 2666
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79991

  • DenisChenu
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You have the good think :
X-surveyid: 72383
X-tokenid: 1234
But it's a sending mail, not a bounced mail. In the bounced mail : this are in body or in attachement.

Did you have acces to the mail for bounced ? An imap acces is a good solution, if you acces it in pop3 you remove the message, the LS can look at it.

And LS look only at not read mail.

Denis
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79994

  • swendell
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Yes, I have IMAP access to the bounced mail account, so what do we do now to troubleshoot bounces not being processed? We have determined the survey/token IDs are in the sent mail
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #79995

  • swendell
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When I use Outlook to access the IMAP Inbox where the bounce messages are received; this is the Internet Header:

Return-Path:
Content-Type: text/plain; charset="utf-8"
Return-Path: <>
Message-ID: <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Date: Tue, 1 May 2012 11:42:35 -0400
From: This email address is being protected from spambots. You need JavaScript enabled to view it.
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Subject: Undeliverable: Invitation to participate in a survey
Content-Transfer-Encoding: quoted-printable
X-hMailServer-LoopCount: 1

No attachments on the bounce emails and not sure how to view any more then this in Outlook.
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #80010

  • DenisChenu
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swendell wrote:
No attachments on the bounce emails and not sure how to view any more then this in Outlook.
???

Maybe your mail server don't include the original message with header. It's strange. It work with postfix or mailman.

It work too with gmail smtp server, you can try with it.

Denis
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #80027

  • swendell
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Should there be an attachment to each bounce mail containing the token/survey ID that LS checks?
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Re: Bounce Processing - missing survey and token header info in bounce email 2 years 6 months ago #80032

  • DenisChenu
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swendell wrote:
Should there be an attachment to each bounce mail containing the token/survey ID that LS checks?
Yep, attachment or included.

See : en.wikipedia.org/Non_delivery_report
The format for the reporting of administrative messages is defined by RFC 6522. A DSN may be a MIME multipart/report message composed of three parts:
- a human readable explanation;
- a machine parsable message/delivery-status, a list of "name: type; value" lines that state several possible fields; and
- the original message, or a portion thereof, as an entity of type message/rfc822.

In my configuration, i have some difficulty to separate "real bounced mail" and some "Autoresponder" ( message saying: "major Tom is stepping through the door, he's floating in a most peculiar way and can't answer to your mail").

Denis
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