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TOPIC: Error getting survey results

Error getting survey results 2 years 6 months ago #79278

  • bendweasel
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No errors when taking survey but afterwards when selecting "Responses and statistics" I get this error:

The website encountered an error while retrieving http://10.6.5.17/personnel/survey/admin/admin.php?action=browse&sid=88194. It may be down for maintenance or configured incorrectly.

Any help would be very much appreciated!

Jackson
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Re: Error getting survey results 2 years 5 months ago #79415

  • Mazi
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That error message doesn't help much...

1. Which Limesurvey version do you use?

2. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?

3. Can you reproduce the problem with every survey?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Error getting survey results 2 years 5 months ago #79476

  • bendweasel
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I uninstalled and reinstalled with the same error, your questions:

1. 192+

2. debug now set to 1. This is the error I get:
Fatal error: Cannot redeclare GetSessionUserRights() (previously declared in /Library/WebServer/Documents/personnel/survey/limesurvey/admin/sessioncontrol.php:220) in /Library/WebServer/Documents/Personnel/Survey/limesurvey/admin/sessioncontrol.php on line 266

3. It did it with one survey before and 2 this time. All surveys produce the same results

I truly appreciate your assistance!

Jackson
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Re: Error getting survey results 2 years 5 months ago #79479

  • Mazi
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1. What did you set as $rooturl in config.php

2. Does this installation run on your local server?

3. Which URL do you use to call the admin login screen?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Error getting survey results 2 years 5 months ago #79481

  • bendweasel
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$rooturl = "http://{$_SERVER}/personnel/survey/limesurvey";

$rootdir = dirname(__FILE__);

I only have a local server. I have a mac set up as a web server and am copying the files directly on to it.

The path to the program is 10.6.5.17/personnel/survey/limesurvey/
The other path in question would be /library/webserver/documents/personnel...

For login I use http://10.6.5.17/personnel/survey/limesurvey/index.php

Thanks
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Re: Error getting survey results 2 years 5 months ago #79482

  • bendweasel
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Sorry...

Admin login http://10.6.5.17/personnel/survey/limesurvey/admin/admin.php
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Re: Error getting survey results 2 years 5 months ago #79498

  • Mazi
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Maybe there are some session issues, at least the error message might indicate that. Have a look at this FAQ which lists several session issues: docs.limesurvey.org/Installation+FAQ&str...tions+for+LimeSurvey

Also check if the folder at session.save_path exists and is writeable.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Error getting survey results 2 years 5 months ago #79523

  • bendweasel
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No luck with the FAQ's

I don't have a folder named session.save_path. Where should that go? Or is that a variable in one of the files?

Thanks
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Re: Error getting survey results 2 years 5 months ago #79555

  • Mazi
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The "session.save_path" folder is defined at the php.ini file of your webserver. The folder defined there has to exist on your server and needs to be writable.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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