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TOPIC: Blank page after update and Login

Blank page after update and Login 2 years 10 months ago #69823

  • hmliaw
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Dear all,

I am not familiar with PHP so any help will be great.

I had LimeSurvey 1.70 installed in the server (PHP5, mysql, apache) and initially I tried to install the latest version 1.9(?) onto the same server. Initially, I tried to use a different database name (LimeSurvey2) by changing the name in the config.php as instructed. But it kept on telling me database creation failed. So fed up, I changed the database name to LimeSurvey (the name of the already installed 1.7 version) and to my surprise the update function kicked it. The returned page told me the update was successful and told me to remove or change the name of the install folder. I changed the name to installX. Then clicked "Try again" on that page. After clicking that "Try again", LimeSurvey did give me the admin login page. I typed in my login name and password (the same as the 1.7 version) and it returned with a completely blank page.

So I went back to the config.php file and added the $debug = 0; line and changed the 0 to 1 and tried to login again. This time, it gave me this:

Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 1572864 bytes) in D:\AppServ\www\limesurvey\database.php on line 1216.

I checked online and people said I should change memory_limit of 8 MB in php.ini file under C:\Windows to some higher number. I did. But nothing changed. The same Fatal error msg keeps on coming.

Now I am at a lost and dont' know what to do. I really need to get to the old data. I don't mind downgrading back to 1.7. But I'd much prefer getting the 1.9 and have the old data available via 1.9 at the same time.

Your help will be greatly appreciated. Thank you!
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Re: Blank page after update and Login 2 years 10 months ago #69855

  • Mazi
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Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.

Did you restart your server after having raised the memory limits?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Blank page after update and Login 2 years 10 months ago #69918

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No, I didn't reboot the webserver because I don't know I don't know how to get back into the server once it rebooted. Right now I remote-control it. Once rebooted, will I still be able to connect to it (wont' I need a password typed in first before anything else can happen?)

Anyway, I have created the phpinfo.php. The link is as follows:

140.122.146.20/limesurvey/admin/phpinfo.php

Please let me know what to do next. Thank you.
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Re: Blank page after update and Login 2 years 10 months ago #70036

  • Mazi
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The config looks fine. Check if the session.save_path "D:/AppServ/php5/tmp" exists and is writeable.

For the reboot: It seems it's a local server so you can easily restart the Apache process (no need to reboot the whole system). Apache needs to be rebootet whenever you change configuration at the php.ini file for example. Ask your sysadmin for more details.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Blank page after update and Login 2 years 10 months ago #70293

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Thank you for the re-start tip. It did work.

HOWEVER, now it's acting up in a different way.

So now I have successfully logged in. The problem is, after login, in a few seconds, it will kick me back to the login screen, basically asked me to login again. So I got into this loop with no end. Please help?

THANK YOU!!
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Re: Blank page after update and Login 2 years 10 months ago #70297

  • Mazi
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this is a known problem and is connected to some server setting, see docs.limesurvey.org/Installation+FAQ&str..._you_to_login_screen

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Blank page after update and Login 2 years 10 months ago #70393

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Thank you.

The problem is solved after I changed the session.auto from 1 to 0.

Thank you!
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Re: Blank page after update and Login 2 years 10 months ago #70409

  • Mazi
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hmliaw wrote:
Thank you.

The problem is solved after I changed the session.auto from 1 to 0.

Thank you!
You're welcome!

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
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Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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