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TOPIC: Problems with Ranking questions since update

Problems with Ranking questions since update 3 years 2 weeks ago #68373

Hello, our sysadmins have kindly updated our LimeSurvey to Version 1.91+ Build 11232, and since they have done this there are problems with Ranking questions:
  • It is not possible to edit any of the answers any more, because the edit button does not appear on the question any more
  • It is not possible to publish the survey any more. Trying to fails with an error message that the "Survey does not pass consistency check.... This question is a multiple answer type question but has no answers. The survey cannot be activated until these problems have been resolved."
  • When you click the preview question button, the preview contains an empty dropdown where the 'answers' should be that you are meant to rank
  • when you click preview group for the group that contains the question - the question is previewed containing all the answers you expect.

Has the upgrade gone wrong, or is this a new bug?

If it's the upgrade, can anyone suggest what might be done to rectify it?

With many thanks,

Sacha
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Re: Problems with Ranking questions since update 3 years 2 weeks ago #68375

Hello again,

Apologies - the problem is not as bad as I said. Please ignore the last three bullet points - only the first one is true.
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Re: Problems with Ranking questions since update 3 years 2 weeks ago #68398

  • Mazi
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Try using a different browser and/or clearing your browser cache.

If this doesn't solve the problem, please check the server's error log and let us know if there is anything suspicious when opening the according page.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Problems with Ranking questions since update 3 years 2 weeks ago #68407

  • tpartner
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Sacha, are there any JavaScript errors? Can you give us a screenshot?
Cheers,
Tony Partner

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LimeSurvey is open-source and run entirely by volunteers so please consider donating to support the project.
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Re: Problems with Ranking questions since update 3 years 1 day ago #69655

Hello Mazi,

Clearing the browser cache doesn't help. Using a different browser doesn't cure it either.

Attached are some screenshots.
This is a ranking question. You can see there is no possibility to add or edit the elements that you want people to rank - the button is missing:
limesurvey-ranking01.jpg


This is editing the question. You can see that it really is a ranking question:

limesurvey-ranking02.jpg



This is the question previewed - you can see there are no elements that people can rank, although the boxes seem to be all present:

limesurvey-ranking04.jpg



I have not noticed any javascript errors in pop ups. I will have a look to see if I can find some logs.

I will also try to get hold of the server's error log.

With many thanks,

Sacha
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Re: Problems with Ranking questions since update 3 years 1 day ago #69657

  • Mazi
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What is weird is the issue that the question type is not defined at the first screen shot.

Did you try deleting the question and set it up from scratch?

Can you download and import the ranking question from here: docs.limesurvey.org/Question+type+-+Rank...tions+for+LimeSurvey ???

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Problems with Ranking questions since update 3 years 23 hours ago #69658

Hello Mazi!

Thanks for replying.

Importing the ranking question leads to the same outcome.

Here is the import OK screen:

import-ranking01.jpg


Here is the imported question in focus:

import-ranking02.jpg



Here is the question previewed:
import-ranking03.jpg


... you can see things to rank with pre-existing questions when you run the survey, but you cannot interact with the question elements when you are trying to add or edit.


With many thanks,

Sacha
Last Edit: 3 years 23 hours ago by hint-of-citrus.
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Re: Problems with Ranking questions since update 3 years 23 hours ago #69660

Hello tpartner,

There do not seem to be any javascript errors. This is Firefox with the JavaScript error reporting selected. It is empty:

limesurvey-ranking05.jpg


There appear to be some CSS errors (they are the ones in blue):

limesurvey-ranking06.jpg


I've copied the log entries below:
[17:33:20.479] GET survey-isrg.cs.ucl.ac.uk/admin/admin.php?sid=36998&gid=533 [HTTP/1.1 200 OK 140ms]

[17:33:20.675] Error in parsing value for 'filter'. Declaration dropped. @ survey-isrg.cs.ucl.ac.uk/scripts/jquery/...art/jquery-ui.css:56
[17:33:20.691] Unknown property 'zoom'. Declaration dropped. @ survey-isrg.cs.ucl.ac.uk/scripts/jquery/...t/jquery-ui.css:1015
[17:33:20.704] Unknown property 'KHTMLOpacity'. Declaration dropped. @ survey-isrg.cs.ucl.ac.uk/admin/styles/de...t/adminstyle.css:265
[17:33:20.709] Unknown property 'MozOpacity'. Declaration dropped. @ survey-isrg.cs.ucl.ac.uk/admin/styles/de...t/adminstyle.css:266
[17:33:20.714] Unknown property '-moz-opacity'. Declaration dropped. @ survey-isrg.cs.ucl.ac.uk/admin/styles/de...t/adminstyle.css:269
[17:33:20.720] Unknown property 'zoom'. Declaration dropped. @ survey-isrg.cs.ucl.ac.uk/admin/styles/de.../adminstyle.css:1381
--
[17:33:47.502] GET survey-isrg.cs.ucl.ac.uk/admin/admin.php...98&gid=533&qid=10657 [HTTP/1.1 200 OK 141ms]

With many thanks,

Sacha



Cheers,

Sacha
Last Edit: 3 years 23 hours ago by hint-of-citrus. Reason: Adding detail not easily visible in the screenshot
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Re: Problems with Ranking questions since update 3 years 21 hours ago #69670

  • Mazi
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Try re-uploading all files in binary mode of your browser. It seems that a file was broken during upload.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Problems with Ranking questions since update 3 years 3 hours ago #69700

Hello Mazi!

We have cured it :)

Thank you for all your help.

I sent your recommendation to our system administrator, who said that he had unpacked all the limesurvey files locally on the server, so there was no ftp and binary or ascii mode to worry about.

He kindly updated limesurvey to 1.9 build 11379 (which I think is the current version), and the ranking question worked normally again.

Thank you tpartner and Mazi both.

Sacha
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