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TOPIC: Cant open admin.php

Cant open admin.php 2 years 8 months ago #68165

  • sYntaX
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Hello,
I installed LimeSurvey on my server, but after I received the "Congratulation" message, the browser says "The website cannot display the page" if I try to open admin.php.

Error:
The page cannot be displayed because an internal server error has occurred. (FF)

The website cannot display the page. (IE)


•LimeSurvey Version + Build
limesurvey191plus-build11232-20111021

•PHP Version
5.2.6

•MySQL Version
5.1.31

•OS
Windows Server 2008

•Browser, etc.
IE, FF...

Regards
Last Edit: 2 years 8 months ago by sYntaX.
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Re: Cant open admin.php 2 years 8 months ago #68172

  • Mazi
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1. What did you set as $rooturl in config.php?

2. What did you set as $rootdir in config.php?

3. Which URL do you use to call the admin login screen?

4. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Aw: Cant open admin.php 2 years 8 months ago #68175

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1. What did you set as $rooturl in config.php?
$rooturl = "http://{$_SERVER}/limesurvey";

2. What did you set as $rootdir in config.php?
rootdir = dirname(__FILE__);

3. Which URL do you use to call the admin login screen?
cms.bbn.hp.com/limesurvey/admin/admin.php

4. Please switch on debug mode by adding the following line to your config.php file:
I did and there are no other errors.
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Re: Aw: Cant open admin.php 2 years 8 months ago #68178

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That all looks fine so far.

5. Are there any further hints at the server's error log?

6. Are there any .htaccess files at the Limesurvey folder or a folder above?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Aw: Cant open admin.php 2 years 8 months ago #68180

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5. Are there any further hints at the server's error log?
Where do I find this error log?

6. Are there any .htaccess files at the Limesurvey folder or a folder above?
Yes in the limesurvey folder and I already tried to open admin.php without the htaccess.txt.
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Re: Aw: Cant open admin.php 2 years 8 months ago #68182

  • Mazi
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@5: This depends on the webserver, Google is your friend.

@6: As long as it is a .txt file that doesn't matter.

7. I can't even access cms.bbn.hp.com, is that a general problem?

8. You can try setting $rooturl to the absolute URL but I doubt this will solve the problem.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Aw: Cant open admin.php 2 years 8 months ago #68268

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Ok, I will search for it.

7. No, its our intranet, so you cant acces it :)

8. I already tried it.
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Aw: Cant open admin.php 2 years 8 months ago #68271

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I have now installed it on another FTP and its working pretty fine... I really dont know now whats wrong with the Windows server..
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Re: Aw: Cant open admin.php 2 years 8 months ago #68280

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sYntaX wrote:
I have now installed it on another FTP and its working pretty fine... I really dont know now whats wrong with the Windows server..
You're welcome!

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Aw: Cant open admin.php 2 years 8 months ago #68290

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Thanks, I will get to it. Just one last question.

I have now installed a previous version from 2007 and this one works fine. That means something is missing on the server which is mandatory to run the newest version.
Do you know the major changes regarding to the minimum requirements from 2007 - 2011 ?

Edit: Maybe its CGI? Its missing in the server manager rules.
Last Edit: 2 years 8 months ago by sYntaX.
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