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TOPIC: Survey not collecting results

Survey not collecting results 3 years 1 month ago #64906

  • bob291
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I've setup my first survey. 21 people received token invites by email. I had 4 people fill in the survey right away and they show as completions with dates on the token list. However several people have filled the survey in (I watched one here fill in and submit it) and they do not show as completed, but their 'uses count' drops from 5 to 4. Again they try and the uses count drops but it does not show as completed. Any ideas where to look?
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Re: Survey not collecting results 3 years 1 month ago #64909

  • bob291
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To clarify, the token summary shows 4/21 surveys completed. Yet when I look at the survey results I see 10 entries. Here is the table from the token summary:

Total records in this token table 21
Total with no unique Token 0 / 21
Total invitations sent 21 / 21
Total opted out 0 / 21
Total surveys completed 4 / 21

There are now 10 responses collected.
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Re: Survey not collecting results 3 years 1 month ago #64912

  • DenisChenu
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Hello,

Did you use the last version ?
Version 1.91+ Build 10746

It's normal to have un completed survey ( the people didn't go to the end of survey). But i think the uses count doesn't have to down.

Sorry for my english :), i hope you understand what i mean.

Denis
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Re: Survey not collecting results 3 years 1 month ago #64913

  • bob291
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Version is 1.91+ build 10604 installed just a week ago.
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