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TOPIC: Sending Token Invitation Problem

Sending Token Invitation Problem 3 years 9 months ago #57026

  • desire
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I have problem sending invitation token by email. If i reset user password i receive the mail. But not through Token invitation.

Can you help
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Re: Sending Token Invitation Problem 3 years 9 months ago #57197

  • DenisChenu
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Hello,

We need to know the sending mail method, can you acces to the server log ?

What did you choose for sending mail ? sendmail, phpmail, smtp ?

:)
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Re: Sending Token Invitation Problem 3 years 9 months ago #57324

  • Mazi
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Please check the spam folder. If passwords are send then email sending generally works.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Sending Token Invitation Problem 3 years 9 months ago #57404

  • dleger
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I am having the same problem.

Emails are sent for everyhting else.. Survey completion emails go out no problem. It seems to be only the invite?
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Re: Sending Token Invitation Problem 3 years 9 months ago #57405

  • Mazi
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Please check the following issues:
- valid email address?
- email status set to "OK" (might have to look that up at exported tokens file
- no invitation sent yet?
- first name and last name set?

Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Sending Token Invitation Problem 3 years 9 months ago #57411

  • dleger
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Mazi wrote:
Please check the following issues:
- valid email address? YES..> Works
- email status set to "OK" (might have to look that up at exported tokens file >yes
- no invitation sent yet? None at all
- first name and last name set? YES

Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Did that nd I don;t see anything.


Are there any additional errors reported on top of the page?
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Re: Sending Token Invitation Problem 3 years 9 months ago #57416

  • dleger
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dleger wrote:
Mazi wrote:
Please check the following issues:
- valid email address? YES..> Works
- email status set to "OK" (might have to look that up at exported tokens file >yes
- no invitation sent yet? None at all
- first name and last name set? YES

Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Did that nd I don;t see anything.


Are there any additional errors reported on top of the page?


Quick update... The reminder works, just the initial invite doesn't go out !
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Re: Sending Token Invitation Problem 3 years 9 months ago #57417

  • Mazi
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1. Which Limesurvey version do you use?

2. Which email method did you set at global settings -> email?

3. Did you try different email addresses and check the spam folder?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Sending Token Invitation Problem 3 years 9 months ago #57483

  • dleger
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So here is a quick update...

The email finally showed up about 2 hours after... IS there a setting that allows to change the delay in sending email invites ?
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Re: Sending Token Invitation Problem 3 years 9 months ago #57491

  • Mazi
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That delay won't be caused by Limesurvey, this depends on the server.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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