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TOPIC: Can't get global email settings to work

Can't get global email settings to work 3 years 5 months ago #56047

  • ezemenari
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I can't send any emails via SMTP. All the correct values were entered into the Global email settings.

Here is the error that I get:

Email to , username. Error Message: Language string failed to load: tls

SMTP server error:
# SMTP debug output:

SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "220 pod#####.outlook.com Microsoft ESMTP MAIL Service ready at Mon, 31 Jan 2011 19:01:22 +0000
"
SMTP -> get_lines(): $data is "220 pod#####.outlook.com Microsoft ESMTP MAIL Service ready at Mon, 31 Jan 2011 19:01:22 +0000
"
SMTP -> FROM SERVER:220 pod#####.outlook.com Microsoft ESMTP MAIL Service ready at Mon, 31 Jan 2011 19:01:22 +0000

SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "250-pod#####.outlook.com Hello [###.###.##.##]
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
"
SMTP -> get_lines(): $str is "250-SIZE 29696000
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
"
SMTP -> get_lines(): $str is "250-PIPELINING
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
"
SMTP -> get_lines(): $str is "250-DSN
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
"
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
"
SMTP -> get_lines(): $str is "250-STARTTLS
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
"
SMTP -> get_lines(): $str is "250-AUTH
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
"
SMTP -> get_lines(): $str is "250-8BITMIME
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
"
SMTP -> get_lines(): $str is "250-BINARYMIME
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
"
SMTP -> get_lines(): $data was "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
"
SMTP -> get_lines(): $str is "250 CHUNKING
"
SMTP -> get_lines(): $data is "250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
250 CHUNKING
"
SMTP -> FROM SERVER: 250-pod#####.outlook.com Hello [###.###.##.##]
250-SIZE 29696000
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
250 CHUNKING

SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "220 2.0.0 SMTP server ready
"
SMTP -> get_lines(): $data is "220 2.0.0 SMTP server ready
"
SMTP -> FROM SERVER:220 2.0.0 SMTP server ready

SMTP -> FROM SERVER:
SMTP -> ERROR: RSET failed:
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Re: Can't get global email settings to work 3 years 5 months ago #56068

  • Mazi
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"Email to , username. Error Message: Language string failed to load: tls"
Did you enable SSL/TLS for SMTP?

If so, try SMTP without SSL/TLS.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Can't get global email settings to work 3 years 5 months ago #56130

  • ezemenari
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Hi Mazi,

I tried it with SSL and off. Neither seems to work. Is there another setting I need to check outside of the global settings? It's my understanding that this would override anything in the config folder, right?
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Re: Can't get global email settings to work 3 years 5 months ago #56153

  • Mazi
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ezemenari wrote:
Hi Mazi,

I tried it with SSL and off. Neither seems to work. Is there another setting I need to check outside of the global settings? It's my understanding that this would override anything in the config folder, right?
That is correct.

Do you use the same SMTP email settings for other tools?

What about switching to a different email method?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Can't get global email settings to work 3 years 5 months ago #56220

  • ezemenari
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Hi Mazi,

It looks like I can get it to work with a yahoo email account using SMTP. However, I can't get it to work on a more preferred email account like gmail or a microsoft exchange account...both which use IMAP. Is there a known solution for getting these two types of accounts to work with the SMTP settings? I'm sure I'm using the right settings since they work in Outlook. Would PHP or Sendmail be a better option or would they likely provide the same results as SMTP? IF so, is there documentation for how to setup PHP or sendmail to send emails? Never done that before, but I see it is an email option in Linmesurvey.

I appreciate your assistance.
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Re: Can't get global email settings to work 3 years 5 months ago #56226

  • Mazi
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You don't need to set up sentmail or PHP emailing, it's all included in Limesurvey.
Using SMTP has the advantage that you can sent nearly unlimited emails (when using your own SMTP server) while when lettings the script (other email methods) do the work, some providers allow only X emails/hour to prevent spam.

Did you try adding a certain port at the SMTP email configuration? For gmail I think that is "smtp.gmail.com:465" (or "smtp.gmail.com:587").

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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The following user(s) said Thank You: ezemenari

Re: Can't get global email settings to work 3 years 5 months ago #56374

  • ezemenari
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Yes. I've tried those gmail settings and can't seem to get gmail to work. I tried using my user name with and without @gmail.com. I also tried using TLS, SSL, and none. None of these permutations seem to work for me. For some reason my basic yahoo account (e.g., This email address is being protected from spambots. You need JavaScript enabled to view it.) works fine, but not my yahoo business mail account (e.g., This email address is being protected from spambots. You need JavaScript enabled to view it.) that is linked to the same basic yahoo account. I really would prefer to use the gmail account, but I can't seem to get it to work. Are there certain types of email accounts that aren't compatible with limesurvey? Thanks for your assistance!!!
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Re: Can't get global email settings to work 3 years 5 months ago #56376

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Does Limesurvey support SMTP authentication?
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Re: Can't get global email settings to work 3 years 5 months ago #56395

  • DenisChenu
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ezemenari wrote:
Does Limesurvey support SMTP authentication?
I have already trye with gmail , and it's work fine.

Have you put the port ?

smtp.gmail.com:465
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Re: Can't get global email settings to work 3 years 5 months ago #56408

  • ezemenari
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It looks like it was a PHP issue. I upgraded to the latest version of PHP and made sure it could handle imap, tls, ssl, etc. That seemed to do the trick. Thanks everyone for your assistance.
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