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TOPIC: invitation email does not reach participant

invitation email does not reach participant 4 years 1 month ago #49289

  • psycho
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Hi

I have a problem: Some of my participants do not get the invitaion email with the link to register and fill in the questionnaires. I use a closed survey (no public registration possible). It is independent of the mail account (e.g. some gmail adresses get the email, others do not). I neither get the email that the participants have completed the survey. It seems that there is something wrong in sending back and forward the mails. Does anyone have a clue? Would be very helpful!

Thank you!

Best Yolanda
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Re:invitation email does not reach participant 4 years 1 month ago #49290

  • Mazi
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Please check spam folders. Some providers also use blacklisting which might cause problems, too.

If some users receive the emails it doesn't seem to be a misconfiguration.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:invitation email does not reach participant 4 years 1 month ago #49293

  • psycho
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I checked the spam folder. There is nothing in it?! Could there be any other reason??

Thanks Yolanda
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Re:invitation email does not reach participant 4 years 1 month ago #49303

  • holch
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It is very difficult to say, why some do receive the email and others not.

As long as there is no error message from the mail server that you are sending the mails to, it is almost impossible to figure out what could cause the problems. Obvioulsy Limesurvey is sending mails out.

Question is, what happens to the other emails? Are they sent or not?

Do they reach the opposite mail server?

Are they rejected by the mail server? Are they rejected by the user?

So you see, there is a lot of stuff that can go wrong.

Which method do you use to sent the emails?

Is there a way to check of any email bounced back?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Re:invitation email does not reach participant 3 years 11 months ago #52418

  • afandiphd
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I have the same problem.Is about the global setting?. i try to figure out
via email setting : PHP (default), but couldn't find it.

I reckoned that the survey managed by Windows NT couldn't sent invitation email.The apache webserver has not. I have tried on both servers.
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