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TOPIC: inline HTML editor not available after upgrade1.90

Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49261

  • Mazi
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Really strange...

Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49280

  • vbraque
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Test yourself:

encuestas.webs.upv.es/limesurvey190p/phpinfo.php

This is a new installation of 1.90+

Would you like admin password (by private mail)?
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49281

  • vbraque
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Sorry three details:
- On the same server, v1.87 is installed with no problems
- No changes have been made since the upgrade (mysql, php, etc...)
- In this server, v1.90RC2 worked fine until last week
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49283

  • Mazi
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Sorry, I can't help, I'm out of ideas and that doesn't happen very often.

You can either ask one of our programmers for advanced (paid) support to solve this or try to set it up on a different server.

Sometimes updating PHP/Apache helps, but that is just a rough guess.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49329

  • DenisChenu
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Just a little idea.

Maybe it's due to js cache. Goes to your homepage (not LS) , delete all cache and test again.

Can you test with chrome/chromium ?

PS : another idea : can you try with web developper tool bar. If the littke icon at right is red, then it can be a javascript error.
Can you test in English langage ?
Last Edit: 2 years 7 months ago by DenisChenu.
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49338

  • vbraque
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The same behavior on Chrome.

No red color in web developer toolbar icon.

On the same server (the same cache dir) it exists another LS installation (v1.87) and it works fine, anyway I'll reset.

What do you mean with "test in English"?
I'm trying wih LS in english (locale) and the test survey is just in english (not multilingual).

Thanks for your patience!
Last Edit: 2 years 7 months ago by vbraque.
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49347

  • vbraque
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Is very rare.

I'm continuing testing every idea on my mind.
For example, I've just modified the "Default HTML editor mode" on global setting to "Popoup editor".

I can see the button that launches the popup but... NO TEXT IS SHOWN
(see attatchments)

It seems fckeditor can't load correctly for any reason.

Do you mean all of you have no problems with this in 1.90+???
Last Edit: 2 years 7 months ago by vbraque.
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49350

  • vbraque
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More clues...(about this error)

Mensaje: 'FCKeditor' not defined
Líne: 30
Char: 2
Code: 0
URI: encuestas.upv.es/admin/htmleditor-popup....iption_en&fieldtext=[Description:](en)&fieldtype=survey-desc&action=updatesurvey&sid=&gid=&qid=&lang=en

That's it:

var oFCKeditor = new FCKeditor( 'MyTextarea' );

So, it seems fckeditor doesn't loads in the begining of the javascript file:

<head>
<title>Editing [Description:](en)</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="robots" content="noindex, nofollow" />
<script type="text/javascript" src="/fckeditor.js"></script>
</head>

Perhaps the code in the heading zone can't locate (and load) "/fckeditor.js" as a relative path.

Anyway it's quite rare, because this code hasn't been changed time ago.
Last Edit: 2 years 7 months ago by vbraque.
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49366

  • Mazi
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vbraque wrote:
Do you mean all of you have no problems with this in 1.90+??
Everything is fine here. I'm pretty sure it's a server issue, otherwise hundreds of users would have complained before.

Maybe there is some htaccess file in your Limesurvey or an above directory which causes these problems?

Also search the forum for the errors you menioned and ask google. I sure I have read about it before.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:inline HTML editor not available after upgrade1.90 2 years 7 months ago #49551

  • cheryl
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We are having a similar issue. We just upgraded from v1.87 to v1.9. The popup html editor works fine but the inline editor is not available. There seems to be no difference between inline editor and no editor.

We are using IIS 6 and mysql.

From Internet Explorer, when inline editor is set as the default html editor mode, the following error occurs:
Line: 240
Char: 82
Error: Expected hexadecimal digit
Code: 0
URL: {$rooturl}/admin/admin.php?action=editgroup&sid=39648&gid=146

I've tried all of the suggestions offered in this forum. None have been successful. We just upgraded today, so this is as far as I've gotten on the troubleshooting. I hope to have time later this week to troubleshoot some more. Any suggestions are appreciated...
Last Edit: 2 years 7 months ago by cheryl.
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