My learning: don't trust interns.

I hope she learned something too. Hehehehe.
Well, at the end of the day, we found out what it was and the clients were OK with it. The response wasn't anything of major importance. And we were pretty open about it. Other companies probably would have sold the clients the increase.

"look, people request more quotes". Hahaha.
If someone ask me to do a "bugreport" or a "specific bugreport", this would be the same for me.
And yes, it is a very good example to show, what happens if you change things too easily in tracking studies. It is always a hassle to convince clients who got the responsibilty for the survey, that it is not a good idea to change wording, add items, etc. Or why it is not possible to use the specific expression that his company is using (but the rest not). But so far, we always found a way.
This is especially important when you run the same survey in about 10 countries with 10-30 brands in each.