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TOPIC: Hanging issue when clicking submit at end of survey

Re: Hanging issue when clicking submit at end of survey 3 years 6 months ago #55895

  • Mazi
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When NOT using the end URL feature AND having removed any javascript, the submit should work fine.
Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page when pressing the submit button?

Also check your servers error log, is there anything unusual? The error code (probably 500) might be interesting as well.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Hanging issue when clicking submit at end of survey 3 years 6 months ago #55900

  • jeepdc1
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I've had the debug set to 1 for a while but no additional errors are reported at the top of the page.

I'm reviewing the logs now but I'm not seeing anything.

I also notice the same issue exists sometimes when using the "Execute this survey" link from the admin page (admin.php).

Thank you.
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Re: Hanging issue when clicking submit at end of survey 3 years 6 months ago #55993

  • jeepdc1
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I never did figure out this problem. I switched to another VPS and everything is running fine.
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Re: Hanging issue when clicking submit at end of survey 3 years 6 months ago #56000

  • Mazi
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These server configuration problems are always hard to track. There are several PHP extensions like suhosin or mod_security which might cause problems.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Hanging issue when clicking submit at end of survey 3 years 6 months ago #56076

  • jeepdc1
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Thanks for your assistance. There was several things I did not like about the VPS so I scrapped it for another and everything is work well.
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Re: Hanging issue when clicking submit at end of survey 3 years 6 months ago #56114

  • Mazi
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You're welcome!

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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