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TOPIC: Notification emails not being received

Notification emails not being received 2 weeks 5 days ago #110677

  • jmdsbussrv
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OK, I've tried searching all over for an answer to this, but perhaps I'm not using the right key words. In the notification section, we can use email addresses, and they work fine, as long as the @domain.name.com is the same as the domain where the limesurvey was installed.

When we input an email address that is NOT using the same domain name, the email never arrives and there is never any "bounce" notification.

Any ideas?
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Notification emails not being received 2 weeks 5 days ago #110678

  • jmdsbussrv
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In case anyone finds this, I changed the global settings for the email to the "sendmail" option instead of the SMTP. It works fine now. Thanks.
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Notification emails not being received 2 weeks 3 days ago #110712

  • Ruif
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I have a similar problem. I am a new user.
I installed limesurvey and made a small survey tot test if verything is working. Everything seemed to work properly. I created a few survey participants and codes. Sending the invitations seems to work properly,but the emails are not recieved. The same when requesting a code through the welcome screen. It says the email with admittance code is sent, but it is not recieved.
(vragenlijst.fysiocursus.nl)
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Notification emails not being received 2 weeks 3 days ago #110720

  • fransmarcelissen
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How are your email settings? Did you try to set the smtp debug mode on? Did you define a smtp server or sendmail?
Frans
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Notification emails not being received 2 weeks 2 days ago #110741

  • Ruif
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I used PHP(standard)
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Notification emails not being received 2 weeks 2 days ago #110742

  • fransmarcelissen
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Did you define a smtp server in php.ini?
If not, then probably it do'nt work, and you have to define a smtp server in limesurvey.
Frans
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Notification emails not being received 2 weeks 2 days ago #110744

  • Ruif
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I get the following info:
SMTP server error: 5.7.1 : Sender address rejected: Access denied
SMTP debug uitvoer:

SMTP -> FROM SERVER:220 smtp02.mail.pcextreme.nl ESMTP Postfix ( PCextreme B.V. )

SMTP -> FROM SERVER: 250-smtp02.mail.pcextreme.nl
250-PIPELINING
250-SIZE 26214400
250-ETRN
250-STARTTLS
250-AUTH PLAIN LOGIN
250-AUTH=PLAIN LOGIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN

SMTP -> FROM SERVER:250 2.1.0 Ok

SMTP -> FROM SERVER:554 5.7.1 : Sender address rejected: Access denied

SMTP -> ERROR: RCPT not accepted from server: 554 5.7.1 : Sender address rejected: Access denied
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Notification emails not being received 2 weeks 1 day ago #110797

  • DenisChenu
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SMTP issue : you need to know your server authetification method and username and password.
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