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TOPIC: what will happen if user disconnect internet during survey?

what will happen if user disconnect internet during survey? 1 year 3 weeks ago #100238

  • limesun
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internet disconnection,or browser broken
suppose user is doing question 17, once they back to the survey, LS will lead user to the question 17?
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what will happen if user disconnect internet during survey? 1 year 3 weeks ago #100279

  • jonsen
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Please try to read up on questions before asking them. This is one you could have figured out yourself...

Please read:

manual.limesurvey.org/Creating_a_new_survey#Tokens
--> Enable token-based response persistence

If you don't use this function, e.g in an anonymous survey (where it is not available), the participant will begin a new survey. The old results will make an "incomplete" response in your data.

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Jonsen
Last Edit: 1 year 3 weeks ago by jonsen.
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what will happen if user disconnect internet during survey? 1 year 3 weeks ago #100286

  • limesun
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attached pls find the setting. nomynous user can continue the survey.
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what will happen if user disconnect internet during survey? 1 year 3 weeks ago #100287

  • jonsen
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The option in your screenshot only works if the person klicks on "resume later", but not if the internet connection is lost for a longer time or the cookie became invalid (e.g. after waiting for too long).

In anonymous surveys, it is not possible to continue a survey as there is no way to know if the same user is taking the survey - that is what the information in the cookie is for.

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Jonsen
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