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TOPIC: Ranking question jumbled on some computers

Ranking question jumbled on some computers 1 year 2 months ago #98954

  • jefzyz
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Hello,

I just sent my survey out and some recipients are reporting that when they arrive at a ranking question, the choices are all jumbled on their screen and they can not continue.

Is there anything that I can do? ~1/10 people so far have stopped their progress at the ranking questions

Is the ranking question type not compatible with certain browsers/browser versions?

Thanks!
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Ranking question jumbled on some computers 1 year 2 months ago #98957

  • jjxice46
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Do you know if this issue happens most in a certain browser?

and what version of LimeSurvey are you using?
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Ranking question jumbled on some computers 1 year 2 months ago #98958

  • jefzyz
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I don't know what browsers they were using or the versions. One reported they had the problem in an old computer using IE.

I'm using limesurvey Version 2.00+ Build 130219
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Ranking question jumbled on some computers 1 year 2 months ago #98959

  • jefzyz
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Now it seems like 1/8 of the surveys started are incomplete and all of those incomplete have stopped at the ranking question. Unfortunately the population I'm sending the surveys to do not have the most up-to-date computers. Is there anything I can do? I will be sending a follow-up remind for the survey in a week, perhaps I can add something there.
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Ranking question jumbled on some computers 1 year 2 months ago #98960

  • jjxice46
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I haven't ever seen this happen in our user base..ill see if i can find anyone reporting this

one thing i can think of off hand is it may be a browser issue so you could have them attempt in a different browser such as chrome or Firefox
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Ranking question jumbled on some computers 1 year 2 months ago #98961

  • jefzyz
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Thanks I will suggest that.
I have a feeling the ranking graphics probably overwhelmed the older computers/browsers. It's not unlikely many of my recipients are still using windows 2000!
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Ranking question jumbled on some computers 1 year 2 months ago #98972

  • DenisChenu
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Please :

1: Use default template or cotronade template to test
2: A link to be tested
3: A lsq file with your question

I made test on IE6/7/8 and other modern browser ...

Denis
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Ranking question jumbled on some computers 1 year 2 months ago #98994

  • jefzyz
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Thanks Denis, Ok I will create a test survey

But I am not using a default template, should I be using the template that I used for my survey?

How do I get lsq file? Sorry I'm new to all this
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Ranking question jumbled on some computers 1 year 2 months ago #98995

  • jefzyz
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Attachments:
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Ranking question jumbled on some computers 1 year 2 months ago #98997

  • holch
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Dennis was mentioning the default template, because often problems with layout derive from custom templates, so if the problem doesn't appear in the default template, the problem lies within the custom template.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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