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TOPIC: Problem with Creating New Template.

Problem with Creating New Template. 2 years 5 months ago #74075

I am new in using Limesurvey. and ive experiencing a problem about creating a new template. been reading the other's question as well. the only solution is to create a upload folder and change permission to 777.

Though my real problem is, i do not know where to change those.
i tried to create the 'upload' folder in phpmyadmin then change its use from '1' to '777' this didnt help too.

BTW more info about this project:
1. I am not the one who had installed limesurvey or set it up.
2. the only access i was given is being the admin of the limesurvey account and the phpmyadmin account.
3. There is no FTP account/client given to me.
4. whenever i tried to copy an existing template, it always says:
'unable to create directory 'copy_mint_idea'. please check directory permissions.'


Thanks! cheerio!

Hope to hear from you soon!
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Re: Problem with Creating New Template. 2 years 5 months ago #74076

Can someone please give me step by step process how to create the folder like, what FTP client to be downloaded etc. sorry for the hassle.! trying to study programming :]

Have a Good Day! :]
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Re: Problem with Creating New Template. 2 years 5 months ago #74083

  • Mazi
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phpmyadmin does changes to the database, but we are talking about the template FOLDER which is a totally different topic.
You have to contact your admin to get FTP access to the folders where your Limesurvey system was installed. Then you can use your FTP program to change the file permissions of the /tmp and /upload folders (and all subfolders). Or simply ask your admin to do so.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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The following user(s) said Thank You: guardianecho

Re: Problem with Creating New Template. 2 years 5 months ago #74086

Mazi wrote:
phpmyadmin does changes to the database, but we are talking about the template FOLDER which is a totally different topic.
You have to contact your admin to get FTP access to the folders where your Limesurvey system was installed. Then you can use your FTP program to change the file permissions of the /tmp and /upload folders (and all subfolders). Or simply ask your admin to do so.

Thank you very much!

One last thing. what FTP client is best to use?
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Re: Problem with Creating New Template. 2 years 5 months ago #74124

  • Mazi
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guardianecho wrote:
One last thing. what FTP client is best to use?
I prefer "filezilla", it's free: filezilla-project.org/

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Problem with Creating New Template. 2 years 5 months ago #74172

Thanks!
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Re: Problem with Creating New Template. 2 years 5 months ago #74228

  • Mazi
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guardianecho wrote:
Thanks!
You're welcome :-)

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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